Student Success Advisor

Joyce University of Nursing and Health Sciences•Draper, UT

10h•Hybrid

About The Position

Join Joyce University in transforming healthcare education. At Joyce University, student success is not just a department; it's a promise. The university is committed to creating an educational experience where students feel known, supported, and empowered to achieve their goals. As a Student Success Advisor, you will play a critical role in helping students navigate their academic journey with confidence. Through coaching, proactive outreach, and meaningful relationship-building, you will help students overcome challenges, stay engaged, and move steadily toward graduation and a rewarding career in healthcare. This role is ideal for someone energized by helping others grow, building authentic connections, and making a lasting impact.

Requirements

Associate degree required; Bachelor's degree preferred
Two to three years of experience in advising, student services, customer success, coaching, education, healthcare, or a related field
Higher education experience strongly preferred
Strong interpersonal, written, and verbal communication skills
Ability to build trust and establish meaningful relationships with diverse student populations
Confidence using technology, student information systems, and communication platforms
Strong organizational and time management skills
Ability to balance empathy with accountability
Commitment to student success and service excellence
A growth mindset and passion for helping others achieve their goals

Responsibilities

Guide students with course planning, scheduling, study strategies, and academic success skills.
Coach students in professionalism, accountability, academic integrity, and university expectations.
Provide proactive outreach and individualized support to help students stay on track toward their goals.
Identify students who may be experiencing challenges and connect them with appropriate resources and interventions.
Monitor student progress and develop success plans that encourage persistence and achievement.
Foster meaningful relationships that help students feel seen, known, and supported.
Create positive student experiences through ongoing engagement initiatives.
Assist with orientation, graduation, student workshops, and other key events.
Celebrate student milestones and achievements throughout the academic journey.
Promote a culture of encouragement, resilience, and student-centered support.
Partner with faculty, academic leaders, and student support teams to address student needs.
Serve as a student advocate while balancing accountability and academic expectations.
Document student interactions accurately within university systems.
Communicate with students through phone, email, text, and other communication channels in a timely and professional manner.
Maintain compliance with FERPA and university policies and procedures.
Participate in team meetings, professional development, and continuous improvement initiatives.