Student Services Support Specialist - Customer Svc Special Intermed
About The Position
Minnesota North College is seeking to fill the permanent, full-time (1.0 FTE) position of Student Services Support Specialist (Customer Service Specialist, Int) at the Itasca or Mesabi Range, Virginia Campus. This position is responsible for serving as a first point of contact for individuals seeking assistance from Minnesota North College and provides high-quality customer service through all college communication channels. The position supports students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information. Responsibilities include analyzing individual situations, providing accurate guidance, and facilitating access to student administrative services. The individual in this role must maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures. This position serves students, parents, staff, and external agencies by connecting them with available college services, including advising, counseling, student records, financial aid, and enrollment-related support.
Requirements
- Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
- English sufficient to perform the job duties described above in order to effectively communicate with both internal and external customers both on the phone and in person.
- Experience with word processing/typing sufficient to quickly and accurately produce documents (including business letters, memos, spreadsheets, reports), using proper grammar, spelling, and usage.
- Data base management skills sufficient to develop and correctly enter information in a database and produce ad-hoc queries and develop reports for management use.
- Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.
Nice To Haves
- Commitment to gaining knowledge of Data Practices and Data Privacy.
- Two years of customer service experience.
- Organizational and interpersonal skills sufficient to provide lead work delegation, training and assistance to other clerical support staff, student workers and assistants.
- Experience using ISRS.
- Ability to work independently and use critical thinking skills to make decisions.
- Knowledge of college registration and admissions procedures sufficient to provide the students with accurate information and/or refer students to the appropriate person.
Responsibilities
- Serving as a first point of contact for individuals seeking assistance from Minnesota North College.
- Providing high-quality customer service through all college communication channels.
- Supporting students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information.
- Analyzing individual situations, providing accurate guidance, and facilitating access to student administrative services.
- Maintaining comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures.
- Serving students, parents, staff, and external agencies by connecting them with available college services, including advising, counseling, student records, financial aid, and enrollment-related support.
Benefits
- Low-cost medical and dental insurance with affordable deductibles
- Employer-paid life insurance
- Short- and long-term disability
- Pre-tax healthcare and dependent care accounts with a roll-over option
- Confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling
- 12 paid holidays
- Generous vacation and sick time
- Six weeks of Paid Parental Leave
- Pension Plan
- 457(b) and 403(b) retirement accounts
- Various investment options
- Professional development
- Tuition waivers for both you and your dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
