Student Services Specialist EOC-NTP-71526

Hudson Valley Community College•City of Troy, NY

1d•Onsite

About The Position

The Capital District Educational Opportunity Center (EOC), a division of Hudson Valley Community College and part of the State University of New York, has offered tuition-free academic and workforce development opportunities to disadvantaged and educationally under-prepared individuals since 1966. The EOC's mission is to deliver comprehensive, community-based academic and workforce development programs and provide support services leading to enhanced employment opportunities, access to further education, personal growth, and development for eligible adult learners. The EOC's vision is to be recognized as a leader in New York State for educational excellence, the ability to optimize opportunity, and for caring commitment to the students and community it represents. The EOC's core values are Service, Teamwork, Respect, Initiative, Versatile, Empower, and Success.

Requirements

Bachelor’s Degree from an accredited college or university with two (2) years relevant, paid work experience or; Associates Degree from an accredited college or university with four (4) years paid relevant work experience.
Demonstrated knowledge and experience working with multicultural and low-income populations.
Demonstrated verbal and written communication and interpersonal skills.
Demonstrated organizational skills.
Ability to work well with others as part of a team.
Patient, persuasive and congenial personality.
Ability to conduct presentations.
Working knowledge of computer applications and Microsoft Office Suite.

Nice To Haves

Experience in Student Services, Community Relations, or a closely related field.
Familiarity of regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains.

Responsibilities

Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement.
Conducts intake meetings with incoming and continuing students; provides information on next steps.
Maintains positive relationships with administrators, faculty and staff. Disseminates information in a clear, appropriate and timely manner.
Performs a wide range of administrative responsibilities including data entry, record maintenance, and abiding by all laws and regulations around student records.
Creates and maintains organized records of student contact and follow up, respecting confidentiality.
Completes necessary correspondence and reports using appropriate software and technology as needed.
Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats.
Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment.
Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions.
Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services. Assigned areas in Student Support Services may include Enrollment Services, College and Employment Services, Testing, or Student Services in general.
On occasion, performs functions on evenings, weekends, and/or at offsite assignments with adjusted day/week schedule as needed.
Performs other related duties as may be assigned.