Student Services Specialist

University of Southern California • Los Angeles, CA

2d • $34 - $39 • Hybrid

About The Position

The School of Advanced Computing’s Technology and Applied Computing Program within the Viterbi School of Engineering is seeking a Student Services Specialist to join their team. This position provides intermediate-level academic advising and operational coordination for students pursuing either a minor or specialization in one of 12 technical fields. This role requires independent judgment, problem-solving, and detailed knowledge of academic policies and procedures. This position may be assigned one of the following specialization areas, with responsibilities adjusted accordingly: Undergraduate Advising: comprehensive case management, degree tracking, and student success support. Master’s Advising: graduate enrollment, petitions, and graduation processing. Combined Advising: cross-level advising within departments that may integrate multiple populations. These specializations are intended to reflect the advisor’s primary area of focus; however, job duties may be reassigned based on areas of greatest need within the department. All advising functions are performed in accordance with the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its Appendix: Service Standards & Benchmarks.

Requirements

• Bachelor's degree required
• Minimum of three years of experience in academic advising or student services.
• Demonstrated knowledge of USC academic policies and systems.
• Strong communication, interpersonal, and analytical skills.
• Proven ability to manage complex student cases and maintain accurate records.
• Directly related experience in student services and programming with ability to lead

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Provide academic advising and administrative coordination for assigned student population(s).
• Review and approve petitions, academic actions, and degree progress updates.
• Manage student records, communications, and documentation in compliance with University policy.
• Advise students and faculty on academic policies, deadlines, and degree requirements.
• Support course scheduling, orientation, and events related to student success.
• Serve as a departmental liaison to the VASE Student & Academic Services team and central USC offices.
• Contribute to departmental projects, data reporting, and process improvement efforts.
• Train and mentor entry-level advising staff or student workers as assigned.
• Executes student engagement and academic enrichment programs in conformance with the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its companion Appendix: Service Standards & Benchmarks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees