Student Services Specialist

The University of Oklahoma•Norman, OK

About The Position

The School of Aerospace and Mechanical Engineering's (AME) Student Services Specialist will work closely with the school's director to promote the school's research, academic, and service accomplishments in both print and electronic media. The Program Specialist will exercise initiative and creativity in the development of text and graphics for a variety of printed materials including posters, brochures, displays, alumni newsletters or magazines, etc. The Student Services Specialist will be responsible for managing the school's website (ame.ou.edu), setting up electronic photo displays for in-house showcasing, maintaining an active AME identity on social networking sites (Facebook, Twitter, etc.), and writing and publishing weekly blog articles (blogs.ou.edu/ame). In addition to these promotional responsibilities, the Student Services Specialist will develop surveys, maintain an alumni database, and collect statistical data for continuous program accreditation and assessment review. The Student Student Specialist will also coordinate, manage, and assist with various projects and events as assigned.

Requirements

High School Diploma or GED and some College
18 months experience in office supervision/management or student services
Ability to communicate verbally and in writing.
Ability to accurately read and understand written materials and instructions.
Proficient navigating and maintaining databases.
Detail oriented for accuracy of data and information.
Ability to produce reports and complete work within deadlines.
Ability to communicate well and build rapport with students, faculty and staff.

Responsibilities

Organizes and coordinates clerical functions following established procedures.
Responsible for organizing and coordinating specialized clerical functions.
Reviews and updates office procedures for a more efficient operation.
Assists students and provides information.
Handles complaints for internal and external customers.
Establishes and maintains filing systems including confidential documents.
Performs various duties as needed to successfully fulfill the function of the position.
Resolves academic problems and evaluates students for proper placement in class levels.
Assists students with processes and procedures.
Compiles reports using prescribed formats.
Coordinates all courses and enrollment for the unit.
Maintains student administrative records for the unit.