Student Services Specialist

Saint Mary's University of Minnesota • Minneapolis, MN

6d • $19

About The Position

Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition’s quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence. Saint Mary’s University of Minnesota is seeking applications for a Student Services Specialist on our Minneapolis campus. This position provides a high level of customer service to prospective and current students to guide them through Saint Mary’s processes and procedures. This role will assist and advise students as the first point of contact in the following areas: student portal access, tuition and billing, financial aid, and registration services. Salary Range: $18.75 / hr.

Requirements

• Bachelor's degree required.
• Previous customer service experience required.
• A demonstrated commitment to customer service and student success.
• Excellent communication, listening, writing and editing skills.
• Effective problem-solving, organizational skills and attention to detail.
• Ability to translate financial information into understandable language for students.
• Work efficiently in a fast-paced environment and be adaptable to work change.
• Ability to work with diverse groups of people, work individually, and within a team.
• Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.
• General office environments
• Ergonomics

Nice To Haves

• 1-3 years of work experience in higher education or student services is preferred.

Responsibilities

• This position provides a high level of customer service to prospective and current students to guide them through Saint Mary’s processes and procedures.
• This role will assist and advise students as the first point of contact in the following areas: student portal access, tuition and billing, financial aid, and registration services.

Benefits

• Saint Mary’s offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees