Student Services Specialist - Mandarin or Spanish Speaker

ILAC•Toronto, ON

4d•Onsite

About The Position

The Student Services Specialist is a critical role at ILAC at the heart of student services. The Student Services Specialist will report directly to the Campus Manager and work across the ILAC matrix closely with the Scheduling Managers, School Operations, Academic and Accommodation Teams providing the highest quality experience to all our students during their studies at ILAC. The student services team is the face of ILAC and the first impression students have with our schools. The role contributes to and maintains a culture of outstanding customer service and exhibits excellent communication and interpersonal skills; projecting a professional and courteous manner at all times when representing the school.

Requirements

Has enthusiasm, energy and a get it done attitude
Is passionate about customer service and experience
Has excellent problem solving and critical thinking skills
Has a sincere desire to work with international students
Has demonstrated customer service experience in sales or student counselling capacity
Has the ability to manage multiple priorities while maintaining strict attention to details
Wants to contribute to a positive team environment
Educated to a degree level
Complete fluency in English, and either Mandarin or Spanish
All candidates must be eligible to work in Canada.

Responsibilities

Ensure all contractual documents are collected on the first day for each student and stored confidentially, securely and accurately.
Help organize and participate in weekly orientations and intake processing.
Ability to correctly identify student class needs and changes, in coordination with the Scheduling Managers.
Act as a first point of contact providing information on day-to-day life for students, including housing requests, facilities, personal safety and student welfare.
Oversee book and activity purchase, upselling the student experience.
Support students with Pathway related questions and cascade the information accordingly, ensuring all students are serviced based on their needs.
Liaise between students and departments to provide support at all levels.
Assist the Campus Manager to ensure graduating students are identified, tested, and surveyed; ensure certificates and final documents are prepared and participate in conducting graduation ceremony.
Attend to student complaints and cooperate with respective departments to resolve issues.
Assist with administrative tasks such as testing, new terms and academic procedures.
Required to serve as an Emergency Warden and actively participate in workplace health and safety initiatives, including but not limited to receiving training and successfully administering ILAC's emergency management, critical incident and health and safety plan.