Student Services Specialist Financial Aid

Arizona Department of Education•Scottsdale, AZ

53d•$19 - $24•Onsite

About The Position

Scottsdale Community College (SCC) is looking for a full-time Student Services Specialist. The Student Services Specialist in the Financial Aid Office performs a variety of financial aid duties. This position acts as an initial primary point of contact responsible for providing customer service to students, parents, faculty, and staff, as well as handling more difficult front-line issues that arise. The role includes assisting students with the financial aid process, including the completion of forms used to determine financial aid eligibility. Additionally, this position involves preparing and maintaining reports, special projects, and research related to the administration of financial aid. To best serve the students, department, and college, this position requires a physical presence, may be required to work on or off campus at related events to promote the financial aid application process, and may be required to visit/work at off site locations on occasion. Please read the "How to Apply" section to avoid incomplete application materials. Financial Aid Positions: In order to perform work in the SCC Financial Aid Department candidates cannot owe a repayment or be in default on any federal funds. Per Title IV Regulations, applicants for this position may not be a member of a person's family (parent, sibling, spouse, child, spouse's parent or sibling, or sibling's or child's spouse) who works in the SCC Student Business Services Department. Must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible access to federal websites is required to perform job duties.

Requirements

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Nice To Haves

Two (2) or more years of experience working in an Admissions Office, Advisement Office, Financial Aid Office or other related Student Services Office.
Experience assisting students, parents, or customers in any area related to customer or student affairs.
Experience presenting.
Knowledge related to federal financial aid and the process of applying for and receiving financial aid funds, including but not limited to the Free Application for Federal Student Aid (FAFSA), Verification and Satisfactory Academic Progress (SAP).
Experience using computer or web based technology in the delivery of programs and services. (i.e. PeopleSoft, Financial Management Systems, Microsoft Excel, Microsoft Word, Electronic Forms software).

Responsibilities

Acts as an initial primary point of contact and assists students and parents in person, online, virtually, via text message and phone; provides information in regards to Title IV and non-Title IV forms of financial assistance, including assisting students with navigating the financial aid process from initial application to final award.
Reviews student financial aid applications and paperwork for accuracy and completeness, and requests additional information in compliance with federal and state laws; reviews various reports on a regular basis; performs regular follow-up via email and phone calls with students to ensure they understand the financial aid process; and assists the students in submitting all required paperwork in order to process their financial aid.
Responds to various student and parent inquiries requiring detailed knowledge of financial aid regulations and policies; speaks with and presents to student groups regarding financial aid eligibility and procedures; plans and coordinates Financial Aid outreach events on and off campus and virtual events.
Assists with the administration of financial aid programs such as verifying the accuracy of awards and assisting with reviewing reports related to required award adjustments. When working with students, estimates eligibility for grants and loans based on needs analysis and funding source regulations. May assists in training of students, staff, and temporary employees; performs other duties as assigned.

Benefits

Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
https://www.azasrs.gov/, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer forhttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)