Work Study Student, Financial Aid

Santa Fe CollegeGainesville, FL
2dOnsite

About The Position

The Work Study Student will provide support to staff and visitors in the Financial Aid Office.

Requirements

  • Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
  • A criminal background check will be conducted.
  • Must maintain a 2.5 GPA.
  • Ability to work successfully in a multi-cultural environment.
  • Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
  • Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
  • Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
  • Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
  • Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
  • Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
  • Detail Oriented - Proven accuracy and attention to detail.
  • Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

  • Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors in-person and over the phone.
  • Distributes mail and office supplies and operates and maintains copier/printer.
  • Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
  • Provides administrative support to the faculty and other staff members.
  • Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
  • Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
  • Provides service excellence through courteous, informed, accessible, and professional engagement.
  • Performs other duties as assigned.
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