Student Services Representative

American Institute•Clifton, NJ

8d•$21 - $23•Onsite

About The Position

The Student Services Representative guides, supports, and empowers students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where students thrive, succeed, and achieve their career goals.

Requirements

High school diploma or equivalent
Skills –relationship building/rapport, ability to learn basic technical computer skills, time management, personal accountability, and drive.
Ability to professionally communicate fluently in verbal and written
Ability to support a diverse and inclusive work
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Demonstrate knowledge of and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.
Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Nice To Haves

Any degree or equivalent experience and/or strong or advanced proficiency in the above required skills/experience.
1+ years’ experience in customer service, retail customer facing or hospitality
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
Other skills or abilities - critical thinking, problem solving, organization, interpersonal skills, and multi-tasking.

Responsibilities

Academic Planning and Support: Provide academic guidance to students, assisting them with course schedules, student records, LMS navigation, academic & school catalog policies, and course expectations.
Student Support and Communication: Regularly engage with students as a primary point of contact to address their non-academic and academic inquiries and concerns, via voice, text, and in person.
Retention and Success Strategies: Collaborate with colleagues to develop and implement retention initiatives. Generate and update attendance identifying at-risk students and provide guidance to enhance their chances of short- and long-term academic success.
Performance Metrics and Success: Contribute to achieving individual, team retention goals that will include student academic progress, and departmental retention goals. Assisting with graduation and related documentation.
Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members and students that are in person or in a digital environment
Perform other duties as assigned.

Benefits

Medical (including prescription), Dental, Vision (UMA subsidized)
FSA/HSA (Depending on Medical Plan chosen)
Basic Life Insurance (UMA paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (UMA paid)
Long Term Disability (UMA paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
Pet Insurance
Identity Theft Protection