Student Financial Services Representative - Student Financial Services

Washington University in St. Louis•Hadley, MO

2d•$18 - $27•Onsite

About The Position

This position is designed to deliver student financial services to students, parents, and other customers in a friendly, responsive, and knowledgeable manner.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Office Environment (3 Years)
Microsoft Office
Payment Processing

Nice To Haves

Experience with PowerFAIDS.
Experience in a banking environment.
Ability to work well in a high volume environment.
Communication
Confidentiality
Customer Service
Deadline Management
Detail-Oriented
Microsoft Excel
Microsoft Word
Prioritization
Self-Organization (Business)
Sound Judgment
Teamwork
Cash handling experience in a business setting

Responsibilities

Assists students and parents with up-to-date, accurate and complete information regarding financial aid and billing related questions and transactions, signing of documents and scheduling appointments for Student Financial Services Counselors. Contacts may be in person, by phone, via email or through other electronic means.
Ensure continuity of federal work-study on-line job information
Manage correspondence from federal work study email account
Plan and organize federal work-study information provided to campus partners
Assist as needed with monthly Federal Work Study Audit process including monitoring financial aid award reports for award changes
Opening and closing of SFS Service Center
Balance and reconcile daily transactions
SFS Refund check processing
Assistance with student service activities related to account inquiries, billing adjustments, financial arrangements and federal financial records

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

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