Student Services Host

Wheelhouse East, Inc.•Concord, NC

11d

About The Position

The Student Services team is responsible for delivering an exceptional guest experience through high-quality customer service and support. This team plays a critical role in the success of our operations by ensuring all guest needs are planned, executed, and supported to the highest standard.

Requirements

Basic computer skills, including familiarity with Microsoft Office and CRM software
Experience with retail point of sale system
Ability to interact well with customers and fellow employees
Demonstrate outstanding customer service and problem-solving skills
Excellent written and verbal communication skills
Ability to organize and prioritize tasks in the most productive and/or appropriate manner
Ability to use creative thinking in all situations
Must be able to make quick, sound decisions that match the Company’s values and standards
Adhere to an event-driven work schedule—with some evenings, weekends, and holidays required
Adhere to all company policies and procedures
Professionally represent the company in the community, industry organizations, and events
Use proper and professional language in the workplace, when interfacing with guests or potential clients and when representing the company in an official capacity
Show respect for others and maintain a positive attitude
Maintain current valid driver’s license, clean driving record, pass background and drug screening
Often required to work long hours when needed, or as business requires (including holidays, nights and weekends)
Must be able to lift up to 50 pounds
May be required to work on feet for long periods, and in inclement weather
Able to work in all types of weather
Moderate levels of stress may be associated with this position
Must be able to communicate in English

Nice To Haves

Experience driving a manual transmission a plus

Responsibilities

Assist with guest Check-In happening during scheduled shifts (morning check-in and/or Evening Reception Dinners)
Maintain a neat, and organized front-of-house environment
Perform setup and teardown of internal spaces used for Wheelhouse East Inc. driving programs
Assist with maintaining and organizing driving safety gear, including race suits and helmets
Stock and maintain food and beverage locations for daily program use
Assist with retail sales and inventory management (stocking, organizing, shipping)
Prepare student awards and manage giveaway inventory
Protect the moral, legal, and financial well-being of the Company
Continually work with other team members to find new and better ways of doing business with an emphasis on safety, accountability, leadership, and guest service
Perform other job duties as assigned