Student Services Generalist

Umpqua Community College•Roseburg, OR

4d•Onsite

About The Position

Umpqua Community College is seeking a Student Services Generalist to join their student-focused team. This position serves as a welcoming first point of contact for prospective and current students while providing administrative and technical support across the student services experience. The role involves assisting students with admissions, registration, student records, transcripts, and college resources, ensuring information is accurate, confidential, and processed efficiently. This is an opportunity for a customer service professional who enjoys problem-solving, technology, and helping people to make a meaningful impact in higher education.

Requirements

Thorough knowledge of Microsoft software products and Windows environment.
Knowledge of email, internet, and network fundamentals and operations.
Ability to learn new software programs.
Ability to maintain confidentiality and follow FERPA requirements.
Ability to troubleshoot simulation and skills problems (after proper training is received).
Ability to work with and assist people from a wide range of backgrounds.
Excellent listening, oral, and written communication skills.
Positive, professional, and energetic manner.
Ability to remain flexible in a fast-paced environment.
Associate degree or equivalent education and work experience.
One (1) to three (3) years of experience in customer service or student services.
One (1) to three (3) years of experience in an office setting.
Must be competent in the use of computer programs such as Microsoft Office (specifically Word, Excel, Outlook), keyboarding, data entry.

Nice To Haves

Bachelor’s degree
Previous experience in higher education.

Responsibilities

Provide friendly, professional assistance to students in person, by phone, and email.
Process admissions applications, registrations, student records, and related transactions.
Assign Student IDs and provide new students with important next-step information.
Track student interactions from inquiry through registration and communicate admission decisions.
Enter, update, and maintain accurate information in student information systems and electronic files.
Process transcripts from multiple portals to support articulation and academic advising.
Troubleshoot database, software, and portal issues and coordinate with IT when needed.
Protect confidential student information and maintain compliance with FERPA.
Support graduation, commencement, special events, committees, and department projects.
Develop and maintain process guides and training materials and help train staff and student workers.
Cross-train with colleagues to provide consistent student service and department coverage.