Student Services Counselor – Online Division – Grand Canyon University
About The Position
Join Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling. This is a Phoenix, AZ based role, we are currently in a hybrid status. This position requires you to be in the office 2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom. You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving. You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education. Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation.
Requirements
- A bachelor’s degree.
- No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
- Outstanding customer service, organization and time management skills.
- Good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
- Clear communication skills.
- Superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
- Self-motivation and drive to succeed.
- High emotional intelligence.
- Ability to demonstrate empathy.
- Proficiency in Microsoft Office Suite is required.
Nice To Haves
- Relevant industry related professional experience.
- Experience working with CRM tools.
Responsibilities
- Consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
- Financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
- Working in a fast-paced environment while working cross-functionally with admissions staff and other departments.
- Providing exceptional counseling to prospective students through a variety of mediums, whether over the phone or via email.
- Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
- Serving as a student advocate while navigating through University policies and procedures.
- Ensuring all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date.
- Exhibiting excellent communication and interpersonal skills with the ability to influence and persuade.
- Working in a high-volume, fast-paced work environment with constant phone and email contact with students daily.
Benefits
- 100% tuition-free education for employees through the Master's degree program level
- 75% coverage at the Doctorate degree program level for employees
- Generous tuition benefits for an employee's spouse, children and dependents
- Ongoing professional development and growth
- Outstanding benefits and work perks
- Collaborative and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
