Student Services Coordinator Associate

Arizona State University • Tempe, AZ

4d • Hybrid

About The Position

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates. Assists in providing administrative or operations support to an assigned department, assisting with general administration duties and projects which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Demonstrated student service orientation.
• Demonstrated ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
• Demonstrated knowledge of student information systems (DARS, PeopleSoft, Salesforce).
• Ability to demonstrate sensitivity to needs of a student population.
• Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods.
• Ability to work effectively in an environment subject to quickly changing priorities.
• Ability to effectively communicate.

Nice To Haves

• Bachelor’s degree in Psychology or related area is preferred.
• Knowledge of ASU academic structure and organization.

Responsibilities

• Assists in administration of programs, developing program materials, and marketing and promotional materials.
• Coordinates programs as assigned.
• Under direction of supervisor, engages in recruitment and retention activities.
• Assists in specialized administrative, operational or technical projects in area of assignment.
• Analyzes procedures and makes recommendations for improvement.
• Maintains databases and prepares reports as needed.
• Collaborates with assigned senior staff member in order to gain working knowledge and experience related to department administration or operations.
• Coordinates, schedules, and tracks progress of specialized work projects or departmental functions.
• Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature.
• Assists in coordinating workshops, meetings, seminars and activities as directed, including logistics and appropriate communications.
• Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative or operational questions and ensures necessary follow up.
• Participates in special projects with staff as directed.

Benefits

• Up to eight hours of paid time off per year to participate in external volunteer activities.
• Up to 24 hours of release time per year towards training opportunities that will enhance skills and abilities and provide professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree