PT Student Services Assistant
About The Position
Our part-time student services assistant position provides excellent customer service via phone and/or email pertaining to, admissions, registration, academic/workforce programs, financial aid, placement testing, and other student service related questions. This position is often a first point of contact for Stark State College so candidates with stellar customer service and communication skills are welcome. The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result. You'll be a great fit if: If you take pride in your excellent customer services skills and enjoy working in a fast-paced environment we are looking for you!
Requirements
- High School Diploma or GED is required
- A minimum of one year of customer service experience.
Nice To Haves
- Associate's Degree in Office Management, Business, Accounting, Communications, or related field is preferred.
- Experience in a higher education environment is desired.
- At least one year of high volume phone work experience is preferred.
Responsibilities
- Serve as a first point of contact to students with the highest levels of customer service and accuracy.
- Guide and assist students/parents through the process associated with applying to the College, registration process, applying for financial aid, and completion of all necessary paperwork.
- Develop and maintain a comprehensive understanding of federal, state, institutional policies and College computer systems.
- Resolve inquiries by phone and/or email with students, faculty/staff and other College campus community members.
Benefits
- state pension/retirement (OPERS/STRS)
- paid Stark State tuition
- employee assistance program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
