CALs Student Services Assistant IV (Hybrid)

Cornell University•Ithaca, MI

1d•Hybrid

About The Position

The Ashley School of Global Development and the Environment is seeking a highly organized, service-oriented Student Services IV professional to provide comprehensive academic, administrative, and operational support for the Natural Resources (NTRES), Environmental Studies (ENVS), and Global Development (GDEV) academic programs. This position serves as a central resource for faculty, staff, and students, ensuring the smooth delivery of courses, field experiences, and faculty-led international study opportunities. Responsibilities span course coordination, curriculum and enrollment management, academic records management, international travel administration, and daily departmental operations across multiple university systems. The role requires excellent attention to detail, strong independent judgment, and the ability to manage multiple complex processes simultaneously while delivering exceptional customer service in a collaborative academic environment. This is a three-year term with benefits position that may be renewed contingent on available funding, available work and successful performance.

Requirements

Associate’s degree and 2 to 4 years relevant experience or equivalent combination.
Ability to handle confidential and sensitive information with utmost discretion and integrity.
Demonstrated record of successfully providing exceptional customer service.
Ability to communicate with tact and diplomacy with a wide range of internal and external constituents.
Experience that demonstrates sound judgment, creativity, and problem-solving skills.
Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment.
Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent.
Balance conflicting priorities, and make decisions from a wide range of choices.
Excellent written, verbal and interpersonal skills.
Must be flexible and receptive to new ideas and approaches.
Accuracy in spelling, grammar, proofreading and attention to detail required.
Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently.
Proficient in Outlook, Microsoft Word, Excel, and open to learning new software as needed.

Nice To Haves

Bachelor’s degree is preferred.
Must be able to enhance personal knowledge, skills, and abilities as needed.
Prior experience in academic setting is helpful and/or supporting academic program activities.

Responsibilities

Provide comprehensive academic, administrative, and operational support for the Natural Resources (NTRES), Environmental Studies (ENVS), and Global Development (GDEV) academic programs.
Serve as a central resource for faculty, staff, and students.
Ensure the smooth delivery of courses, field experiences, and faculty-led international study opportunities.
Manage course coordination, curriculum and enrollment, and academic records.
Administer international travel and oversee daily departmental operations across multiple university systems.
Deliver exceptional customer service in a collaborative academic environment.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays.
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program