Student Services Advisor, Office of Graduate and International Programs

University of Southern California•Los Angeles, CA

1d•Hybrid

About The Position

The Gould School of Law at USC is seeking a Student Services Advisor for its Office of Graduate and International Programs. This role provides advanced academic and career advising to students in Master of Studies in Law (MSL), online master’s degree and certificate programs, and Progressive Degree Programs. The ideal candidate will have experience supporting non-traditional students, including online, adult, and international learners, and possess strong communication, time management, organizational, and multitasking skills. The ability to work both collaboratively and independently, manage complex student issues, and collaborate effectively with staff, faculty, alumni, and university partners is critical.

Requirements

Bachelor's degree
3 years of directly related experience in student services and programming
Ability to lead
Strong communication skills
Strong time management skills
Strong organizational skills
Ability to work both collaboratively and independently
Ability to prioritize
Ability to multitask
Strong judgment
Initiative
Ability to manage complex student issues
Ability to collaborate effectively with staff, faculty, alumni, and university partners

Nice To Haves

Master’s degree in higher education, student affairs, or related field
3-5 years of experience
Knowledge of USC student and academic programs, policies and procedures, and USC’s student information system.
Experience supporting online programs and courses.

Responsibilities

Provides comprehensive academic and career advising for online and graduate students
Develops individualized academic plans that are related to the students’ professional goals and in accordance with degree/certificate requirements
Manages proactive outreach efforts designed to support student engagement, persistence, retention, and academic success
Leads departmental registration operations, including student registration processes, registration communications, course petitions, enrollment and degree verification, and related academic processes
Guides students through the orientation onboarding process to the university, including sharing law school enrollment processes, financial aid resources, scholarship funding, and online learning environment training
Designs, implements, and evaluates professional development initiatives that connect classroom learning to career outcomes (e.g., workshops, speaker series, mock interviews, resume reviews)
Creates and maintains student communications, handbooks, advising materials, and other resources that improve the student experience and support academic success
Provides leadership, guidance, and mentoring to advisors performing similar work, particularly in orientation, academic planning, registration process, and advising best practices
Collaborates with internal team members (staff, faculty) and external partners (USC departments, alumni) on a regular basis to develop innovative ways to engage students and facilitate their career search
Maintains currency on a wide range of university policies, school-wide policies, and educational trends affecting graduate students and student affairs practices for professional programs
Assists with both final exam administration and proctoring at the end of the Fall and Spring semesters and commencement each year.
Performs other related duties as assigned or requested.