Student Service Professional (SSP)

Ivy Tech Community College•Kokomo, IN

1d•Onsite

About The Position

The Student Services Professional (SSP) serves as the initial point of contact for students on the Kokomo campus, providing guidance and support in key areas such as Admissions, Registration, Financial Aid, Orientation, Assessment, and Business Services. The SSP helps students navigate these processes efficiently and ensures they are well-informed about available resources. This role focuses on assisting students with their transition into Ivy Tech, answering questions, and directing them to appropriate campus services as needed. The SSP is knowledgeable in Assessment, Registration, and Financial Aid/Business Office Support to facilitate a smooth student experience. The position requires the employee to work two days a week 9am-6pm.

Requirements

Associate degree required, bachelor’s preferred
Strong communicator: exceptional interpersonal and oral/written communication skills, with a proven ability to positively interact with customers, students, staff, or faculty
Strong administrative and computer skills
Ability to take initiative and complete tasks
Ability to exercise independent judgment related to college policies
Flexibility to attend meetings or events after normal working hours
Prefers to work in a team

Responsibilities

Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them for the first weeks of classes.
Manage caseload in a manner that promotes retention, persistence, and student success through proactive interactions and interventions.
Maintain and monitor case notes in electronic student record systems.
Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
Recruit on behalf of Ivy Tech, sharing and selling the benefits of the Community College to meet the goal of increasing the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
Manage, effectively track, and recruit potential student groups with the use of a client relationship management (CRM) tool.
Using Ivy Connect to assess the effectiveness of various recruitment efforts and adjust based on intake and conversion numbers.
Responsible for keeping current with academic and student affairs program changes.
Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers, and make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center.
Counsel and assist students with the online registration process , answer questions, and assist students with Degree Tracker.
Answer general questions and/or make referrals to the Financial Aid Office for inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, and work-study opportunities.
Answer inquiries related to Bookstore accounts, fund disbursements, Bank Mobile, tuition and fees, payment options, accounts, collections, and bursar holds.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services