Student Sales Coordinator, High School Outbound Department

CIEE Inc

2d•Remote

About The Position

The Student Sales Coordinator guides students and families through every stage of the HSOB programs application and pre-departure process, including managing initial inquiries, processing applications, confirming participants, and providing pre-departure support. A strong ability to build relationships, motivate students to take the next step in their journey, and instill confidence in families is essential. A sales-driven approach is critical, as every student who studies abroad embarks on a life-changing experience, and the Student Sales Coordinator plays a key role in making that opportunity a reality. This Student Sales Coordinator supports the entire U.S. funnel of applicants. You will assist territories (remotely) based on fluctuations in open application volume, which is largely influenced by school events. This individual continuously monitors application volume and staffing shortages—whether in the field or due to PTO—and directs outreach efforts toward the highest priority territories, ensuring all participants receive a call within three days. When a Student Sales Coordinator role is vacant, you seamlessly assume all responsibilities of the territory until the position is filled. The ideal candidate must be extremely flexible and adaptable, demonstrating mastery of the sales process, maintaining consistently high outreach volume, and serving as a team player committed to supporting the whole department. This role may also require domestic and international travel to support recruitment efforts and student departures.

Requirements

Bachelor's degree or international equivalent.
A minimum of two years of experience in customer service, sales, or a related field.
Strong communication and interpersonal skills, with the ability to build relationships with studentsand families and tailor communication to different audiences.
Excellent verbal and written communication skills.
Ability to navigate challenging conversations with professionalism and empathy.
Exceptional problem-solving skills and a proactive approach to addressing challenges.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, goal-driven environment.
Comfortable making high-volume outbound calls and engaging with customers via phone, email, and text.
Flexibility to work some evening hours, weekends, and travel domestically and internationally asneeded to support students and families.

Nice To Haves

Experience working with diverse high school students is a plus.
International travel or study abroad experience is a plus.
Additional language skills beyond English are a plus.
Experience with CRM systems (such as Salesforce) is a plus.

Responsibilities

Communicate the Value of Study Abroad – Inspire and educate U.S. high school students andtheir legal guardians about the life-changing benefits of studying abroad.
Engage and Motivate Applicants – Follow a structured sales outreach process to proactively connect with students and families via phone, text, and email, focusing on converting leads toopen applications.
Guide Students Through the Application Process – Provide coaching and support throughout thescholarship and application journey, helping families navigate barriers to participation.
Deliver Exceptional Customer Service – Offer professional and timely assistance to students andparents from initial inquiry through program acceptance, confirmation, and pre-departure preparation.
Manage a High Call Volume – Consistently exceed 30 calls per day (resulting in over 500minutes of talk time per week), adjusting outreach focus based on application volume spikes andhighest-potential territories.
Host Virtual Webinars – Lead large-group presentations for students and parents, including some evening sessions.
Present at In-Person Events – Visit high schools to connect with students and families, requiringoccasional domestic travel.
Applications Review and Acceptance – Review applications for eligibility, approve acceptances, and convert applicants into confirmed, paid participants.
Oversee Participant Financials – Ensure accurate financial records, follow up on payments, andresolve any discrepancies.
Utilize Salesforce for Pipeline Management – Track and manage applicants, maintain accuratecommunication records, and work toward enrollment goals in our CRM system Salesforce.
Provide Summer Program Support – Assist participants while they are on-program.
Support Recruitment Efforts – Travel domestically as needed to promote programs andrepresent the organization at school events.
Chaperone International Student Flights – Accompany student groups on flights up to once peryear.
Participate in Ongoing Training – Engage in sales and professional development sessions to improve effectiveness and professional growth.
Adapt to a Flexible Work Schedule – Some evening hours are required to accommodatestudents and guardians.
Provide Emergency Travel Support – Be available for 1–2 travel weekends per year to assistwith urgent situations.
Demonstrate High Flexibility – This role does not have assigned territories and requiresadaptability to support different regions and team needs as priorities shift.
Cover Pipeline Management – Step in when other Coordinators are at in-school presentations oron PTO to ensure no loss of outreach.
Support Seasonal Employees – Monitor sales calls and provide coaching to improve theeffectiveness of seasonal staff.
Assist with Onboarding and Training – Support the Conversion Coach in onboarding andcontinued training of new hires.
Other duties as assigned.

Benefits

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)