Outbound Sales

Abercrombie & Kent • Aventura, FL

4d • Onsite

About The Position

Job Summary Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry. This role is an outbound sales role, where you are proactively phoning out to new inquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.

Requirements

• College degree preferred.
• 2 years’ sales and luxury customer service experience is required.
• Ability to quickly learn and maintain current knowledge of Crystal Cruises’ products and services.
• Ability to work well and maintain professional composure while under stress and pressure.
• Possess a strong drive and high energy to reach and exceed specified sales goals.
• Interpersonal skills to work effectively in a team-based environment.
• Strong customer service skills to create a positive guest experience.
• Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.
• Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.

Nice To Haves

• Experience including telephone sales with luxury consumer products is preferred.
• Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.
• Experience with travel reservations systems is a plus.

Responsibilities

• Meet or exceed established Crystal Cruises Sales & Service standards.
• Identify sales opportunities and close sales over the phone.
• Building long-term relationships with luxury cruise customers.
• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
• Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
• Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
• Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
• Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing.
• Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
• Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.
• The ability to handle guest issues and overcome objections.
• Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
• Meeting or exceeding customer booking and revenue goals and properly following up with guests and completing tasks in a CRM within guidelines.
• Maximize conversions by urgently following up with web requests or assigned leads.
• Completing all profile and itinerary information and following up within expected timeframe
• Assist guests in resolving minor problems pertaining to new and existing bookings.
• Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
• Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
• Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department.
• Follow accurate policies and procedures advising visa & vaccine requirements.
• Make recommendations for process, procedure, and technological improvements.
• Adhere to assigned schedule.
• Sales projects as determined by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level