Student Relations Technician

LIFELONG LEARNING ADMINISTRATION CO•Lancaster, CA

1d•$19 - $29•Onsite

About The Position

Desert Sands Public Charter School is seeking a full-time Student Relations Technician to join their team. This role is crucial in supporting student growth and development by managing student records, ensuring compliance with educational mandates, and providing excellent customer service to students and parents. The position operates Monday through Friday, 8 a.m. to 4:30 p.m., and offers an opportunity to make a significant difference in students' lives.

Requirements

High School Diploma or General Education required.
2 years of work experience in a fast-paced, clerical support position in a professional business setting.
Good attention to detail and ability to maintain accuracy of work.
Good record-keeping techniques that demonstrate desirable planning and organizational skills.
Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook).
Ability to travel in performance of job duties is required.
Excellent customer service skills, including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries.
Multi-tasking skills; ability to react and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner.
Ability to communicate effectively both orally and in writing.
Ability to work independently with minimal direction.

Responsibilities

Create and maintain files related to student records management, data input, reconciliation, correspondence, and public contact.
Communicate with students and/or parents regarding student information, progress, or concerns.
Perform complex and specialized activities related to student records and compliance issues for Average Daily Attendance (ADA) and State educational mandates.
Schedule orientation for incoming students.
Comply with expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure all required student enrollment paperwork is complete and accurate.
Accurately input student information into SIS, including immunizations, enrollment dates, school track, and supervising teacher.
Properly issue and track student work permits.
Provide quality customer service.
Answer all incoming telephone calls and handle them appropriately.
File documents in student folders.
Track and record ADA and work samples for accuracy.
Audit student work samples and all documents requiring mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.).
Check report cards for completeness and accuracy before submitting to the registrar.
File student homework.
Conduct orientations for new students.
Assist teachers with compliance and PLS problem-solving issues.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS system with form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform administrative duties, responsibilities, and activities as assigned.