Student Records Representative

Government of Alberta•Edmonton, AB

1d•CA$57,215 - CA$72,395•Onsite

About The Position

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Ministry of Education and Childcare support students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The Ministry has the following responsibilities: develop curriculum and set standards; evaluate curriculum and assess outcomes; teacher development and certification; support students with diverse learning needs; fund and support school boards; First Nations, Métis and Inuit and francophone education; and oversee basic education policy and regulations. Student Records and Operations collect enrollment data for all Alberta students as well as achievement data for high school (grades 10 to 12) students. The system produces and distributes high school transcripts and diplomas, provides help desk services for student records related issues to students, schools, school authorities, parents and the public. Information in (Provincial Approach to Student Information) PASI as the source of truth, is being used to determine funding, monitoring and audit educational services. This position collects, processes, and maintains student demographic data, enrollments, grant codes, school marks, diploma exam school marks and diploma examination registration from schools and school authorities throughout province as well as out of province. Liaise and problem solve with public, schools, authorities to provide information regarding high school completion. Facilitate Education Verifications for employment and higher education globally. This position also processes the assignment and maintenance of the Alberta Student Number (ASN).

Requirements

High school diploma and three years of related experience.
Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Nice To Haves

Experience in providing in depth knowledge of student information management to external and internal stakeholders with accountabilities to the branch.
Experience with the development, implementation and operations, practices, process, and controls of system quality assurance.
Experience with Microsoft Office suite and information management.
Experience with privacy or disclosure-related activities would be an asset.
Experience in following legislation, regulations, policies, standards, and guidelines.
Experience in FOIP and POPA best practices.
Experience with records retention management policy and best practices
Experienced in several modes of communication including verbal and written response.
Experience in applying application systems, problem management practices, process, and procedures.
Experienced in applying change management practices and processes.

Responsibilities

As the first point of contact, the incumbent exercises judgment and do research to provide the most appropriate procedure or course of action to follow during email and phone inquiries from various stakeholders using applicable legislation, policies, procedures, regulations, and precedents such as: The School Act; Education Act; Guide to Education; PASI Operation Guide, and PASI Community Site.
The incumbent must have a broad knowledge of any PASI enhancements and data fixes done to be able to support school and school authorities on school enrollments, courses and marks, student documents and appropriate codes.
The incumbent must have a technical knowhow of the different emerging technology trends on acceptable browsers, device, and software to be able to provide support to external stakeholders.
Student Record representatives steward all Alberta students’ enrollment data and achievement data for high school (Grades 10 to 12) students using the PASI System. Produce and coordinate high school transcripts and diplomas documents to be used for gainful employment and higher learning. Support Albertans and stakeholders regarding student educational record-related inquiries through myPass and PASIprep.