Student Records and Registration Coordinator, The Fuqua School of Business
About The Position
At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Student Records and Registration Coordinator, you’ll be a vital part of the Registration team supporting multiple academic programs at The Fuqua School of Business. You will help ensure accuracy, compliance, and exceptional service across course scheduling, student records, and essential registration processes. Step into a role where detail-oriented work, operational precision, and a student-first mindset directly shape the academic experience. You will collaborate with faculty, program staff, and campus partners to maintain smooth academic operations, uphold data integrity, and deliver a high-quality experience for students and instructors alike.
Requirements
- Bachelor’s degree required.
- One year of academic administration, program coordination, or related administrative support experience.
- Strong organizational skills with proven ability to meet deadlines accurately.
- Proficiency in Microsoft Excel and standard office applications.
- Strong customer-service orientation with ability to support diverse student and faculty populations.
- Ability to learn systems such as PeopleSoft/DukeHub, EMS, Canvas, Perceptive Content, Stellic, and Canva.
- Sound judgment with the ability to determine when issues should be escalated.
Responsibilities
- Implement procedures for course scheduling, exam scheduling, and classroom assignments.
- Enter, maintain, and audit course and exam data in EMS, DukeHub, and related systems.
- Support Summer, Fall, and Spring classroom scheduling, including communicating logistics to campus partners.
- Assist with drop/add, enrollment adjustments, independent study documentation, and transfer credit entry.
- Update advisement records in Stellic and ensure alignment with academic requirements.
- Support documentation and processing for student exchange programs.
- Assist with grading processes including adding graders and providing system guidance.
- Serve as a front-line resource for students and faculty; triage and address inquiries.
- Escalate complex or policy-sensitive matters to senior Registrar staff.
- Support matriculation, graduation tracking, diploma processing, and apply-to-graduate review.
- Maintain and publish academic calendars, deadlines, and key dates via Canvas and other channels.
- Create, maintain, and update registrar forms, documentation, and reference materials.
- Ensure accessibility compliance for online forms and registrar-related content.
- Use Qualtrics and survey tools to gather and organize scheduling and classroom data.
- Coordinate operational needs with BMO, ETS, Multimedia, SDS, and other campus partners.
- Assist with general office coordination and administrative support.
- Follow established workflows to maintain accurate academic records and support compliance.
- Maintain tracking systems and documentation related to scheduling and student progression.
- Identify and elevate process inconsistencies or improvement opportunities to senior staff.
- Perform other related duties as assigned.
Benefits
- Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
