Student Programs Assistant- HHIP

San Joaquin Delta College•Stockton, CA

5d•Onsite

About The Position

Under direction of the assigned manager, this role provides a variety of services to students with special needs, including those in Extended Opportunity Programs and Services (EOPS), the E-Services Lab, and various state and federally funded programs. The assistant responds to inquiries from students, faculty, staff, and the general public regarding assigned programs. Responsibilities include performing clerical duties requiring specialized knowledge of college policies and procedures, and providing computer support services. This is an entry-level classification that may involve general, clerical, and administrative duties within any student services program.

Requirements

High school diploma or equivalent.
One year experience providing services to students with a history of educational, cultural, or economic disadvantage or disabilities in college/university, agency or governmental settings.
Knowledge of methods and techniques of dealing with a diverse student population, including students with a wide range of disabilities, backgrounds and special program needs, depending on area of assignment.
Knowledge of support services available for students with special program support needs.
Knowledge of a variety of college information, services, policies, procedures and resources.
Knowledge of principles of providing good customer service.
Knowledge of office procedures, methods and equipment, including basic computer word processing, spreadsheet software and the internet.
Knowledge of principles of business letter and basic report preparation.
Knowledge of principles and procedures of record keeping.
Knowledge of pertinent Federal, State and local codes, laws and regulations.
Ability to make appropriate campus referrals as requested by students.
Ability to respond to requests and inquiries from students, faculty, staff and the general public.
Ability to work in a demanding environment.
Ability to organize and prioritize assignments.
Ability to operate standard office equipment including computers, the Internet, and supporting word processing and spreadsheet applications.
Ability to troubleshoot computer problems.
Ability to understand and follow oral and written instructions.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.

Responsibilities

Provide assistance and a variety of clerical services to students with special needs, and the general public and students in various funded programs.
Provide in-person and telephone reception and information services to students, faculty, staff and the general public regarding matters requiring specialized knowledge of rules, procedures, policies, services and activities related to assigned program, including responding to on-line inquiries.
Provide information on admissions, matriculation, financial aid and registration policies and procedures; refer students to other college services as appropriate.
Create, maintain and update a comprehensive database of students in assigned program; operate computer and perform word processing functions; assist in maintaining accurate statistics and generating reports from database as needed.
Perform a variety of general office duties, including answering multiple telephone lines, copy machines, facsimile machines, and other office equipment; utilize computers for data entry, word processing, spreadsheet applications, scheduling of student appointments, and other related applications; format, type and proofread a variety of letters and reports.
Assist in the preparation of marketing materials, informational flyers, brochures and other student information.
Utilize software programs to update information.
Train, oversee, and assist in the selection of student or temporary workers; Coordinate the use of student or temporary workers, including scheduling and timecard reporting.
When assigned to EOPS or other categorically funded programs: Provide general administrative support in the areas of student outreach, student service delivery, student progress monitoring, student transfer and career services, student data collection, and records management; make copies of documents.
Assist the Director with the coordination of instructional programs.
Schedule appointments, register students for courses, confer with counselors and assist students in completing forms and applications.
Assist with inventory control, volunteer coordination, record keeping, outreach and advocacy.
When assigned to E-Services Lab: Troubleshoot computer software programs.
Provide assistance and coordination with Financial Aid, Admissions and Records, Assessment, Guidance and Counseling, EOPS, DSPS and other programs.
When assigned to DSPS: Serve students with disabilities including EOPS, E-services lab and general public.
Assist students and staff with administrative duties in support of the program assigned.