Student Occupancy Management Associate

University of Texas at Austin

2d•Onsite

About The Position

The Student Occupancy Management Associate will provide staff coverage for the Housing & Dining housing office including: customer service, upkeep of the main lobby, and performing clerical and other tasks in support of the Res Life housing office.

Requirements

Ability to accurately perform clerical tasks.
Maintain good academic and disciplinary standing.
Demonstrate excellent communication, customer service, and organizational skills.
Ability to work independently and proactively
Ability to lift 10 pounds (mail, packages).
Must be available to start in Fall 2026 and have the availability to work at least 10 hours per week during our regular office hours, Monday through Friday, 8:00am – 5:00pm.
Hours and days may vary due to business needs

Responsibilities

Responsible for providing timely responses for the housing office email to the appropriate individual.
Direct emails as appropriate.
Regularly print, scan, and copy documents.
Distribute mail and packages according to federal and university guidelines.
Use Microsoft Suite (Excel, Outlook, Word, Teams) and the StarRez Occupancy Management system.
Distribute and log temporary parking permits for housing office guests.
Report maintenance concerns.
Participate in hiring and training for Occupancy Management staff.
Perform other duties as requested.
Assist visitors to the Housing office with housing questions.
Escort visitors to meetings with UHD Leadership Team and Human Resources.
Respond to phone calls and voicemails from parents, students, and guests about University resources, residence halls and apartment housing through UHD.
Forward escalated calls and emails to appropriate staff and departments.
Assist the Outreach Manager with events and tours as needed.