Student Network Support Assistant

University of Kansas • Lawrence, KS

5d

About The Position

The IT Enterprise Networking team is seeking a student employee to assist with day-to-day network operations while gaining hands-on experience supporting a large enterprise network. The position will work alongside network engineering staff and assist with equipment staging, documentation, ticket triage, basic troubleshooting, and other network support activities.

Requirements

• Demonstrated interest in information technology, networking, or related technical fields.
• Basic knowledge of computer networking concepts, hardware, or troubleshooting.
• Strong communication skills.
• Demonstrated ability to follow instructions, document work, and maintain attention to detail.
• Coursework or experience related to information technology, computer science, networking, or a related field.
• Demonstrated ability to work independently and collaboratively in a team environment.

Nice To Haves

• Experience with technical support, ticketing systems, inventory management, or technical documentation.

Responsibilities

• Assist with staging, organizing, labeling, inventorying, and preparing network equipment for deployment.
• Maintain organized network equipment, spare hardware, staging areas, and related inventory.
• Review incoming service requests and gather information needed for troubleshooting.
• Perform approved basic troubleshooting and document results.
• Escalate issues to network engineering staff when appropriate.
• Assist with creating and maintaining network documentation, procedures, equipment records, and other technical information.
• Assist network engineering staff with operational tasks, projects, and other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed