Full-Time Student Loan Call Center Representative

ECMC Foundation • Minneapolis, MN

6d • Hybrid

About The Position

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current. This position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.

Requirements

• High School diploma or GED
• 1+ year of office/business, clerical or customer service experience

Nice To Haves

• 1 year of call center experience
• 1 year of financial industry experience, including student loans, collections and/or banking
• Bilingual in Spanish and English

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Benefits

• Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance
• Pre-tax flexible spending accounts
• Robust wellness programs
• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential
• Holiday time off
• Paid time off accrual starting at 20 days/year
• Commuter subsidy
• Tuition reimbursement up to $10,500/year for approved programs
• Student loan payment reimbursement up to $4,800/year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED