Student Life Representative Waterloo - Fall 2026

Conestoga Students Incorporated•Waterloo, ON

9d•Onsite

About The Position

The Student Life Representatives are highly knowledgeable peers who are at the forefront of promoting and providing CSI’s student services and events at all campuses of Conestoga College. Although many of the duties and responsibilities relate to servicing student needs in the Service Hub area, Student Life Representatives also support and execute engaging promotions and event-based activities. A high level of customer service and empathy is expected in this role; Student Life Representatives must remain respectful, courteous, and professional at all times when servicing clients. This position reports directly to the Member Support Supervisors/or Manager. In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Member Support Supervisor. It is also important that the Student Life Representative works closely with the Member Support Supervisor to ensure that they are up-to-date on the basic overall operations of CSI’s services. In all activities, it is crucial that the Student Life Representative recognizes that service to students is a top priority.

Requirements

Must be enrolled full-time at Conestoga College and be a fee-paying student
Candidates must also be able to demonstrate the following: Understanding of CSI’s services, Comprehension of instructions and information relating to CSI’s services, Customer service skills
All students in this position must: Be in a full-time degree, diploma, or certificate program at Conestoga College
Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced load
For Spring term positions (May to August), students must be returning to full-time studies in the Fall term to be eligible.
Have a valid Social Insurance Number.
International students must: Hold a valid Canadian study permit that allows on-campus employment, Adhere to all requirements stated on their study permit, Adhere to all Canadian student visa requirements

Nice To Haves

Navigate various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care
Address typical human resource management issues as they relate to the administrative professional functions supporting the organization’s goals and strategic objectives
Utilize technology and tools for communication, collaboration, information management, data analytics and decision support
Execute small-scale events and activities to meet organizational and/or client needs
Propose strategies that support intercultural awareness and inclusion to create events that meet the needs of diverse populations
Participate in marketing activities to promote company services, events, and activities
Promote event and service information through a variety of methods to meet established objectives

Responsibilities

Provide quality customer service to the students of Conestoga College, adhering to the CSI Customer Service Standard
Communicate CSI services, funding services, and events to the client base
Respond to student and staff inquiries in a timely manner, directing client questions to the appropriate person
Track all client inquiries, feedback, and concerns on the inquiry tracking spreadsheet
Work closely with the Member Support Associate/Coordinator, reporting the status of CSI’s service operations
Assist the Member Support Supervisor or the Member Support Associate in creating monthly counts and creating end-of-semester reports
Complete clear, accurate, and legible shift reports at the end of each shift
Open and close the Service Hub and ensure that closing checklists are completed
Ensure a high standard of health & safety, cleanliness, and sanitation in all work areas at all times
Inventory control of supplies and materials, including ordering, monitoring, completing damage reports, researching new products and services to be offered, etc.
Implement continuous improvements to services offered by CSI to ensure operations meet the needs of students
Assist in the planning, implementation, and execution of support service programming at Conestoga College
Assist in research projects for the Member Support Team, as needed
Attend regularly scheduled meetings with the Member Support Associate/Coordinator
Attend monthly staff meetings
As needed, provide coverage at the gaming lounge: Rent out movies, video games, gaming consoles, controllers, board games, card games, etc. to students, Control multimedia volume levels, Monitor all activities within the Lounge space, Open and close the gaming lounge area
Assist with the execution of on- and off-campus student activities, events, and programming to ensure students are involved, engaged, and informed
Perform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of: set-up, tear-down, food service, cash handling, face-to-face interaction with students, assisting entertainers & vendors, acting as a stage hand, and other duties as assigned)
Frequently lifting and moving objects of up to 50 lbs
Distribute prizes and Frosh Kits, and assist in the setup and tear-down of such distribution events
Organize and track inventory, including ordering shelving, etc.
Work in accordance with corporate by-laws, policies, and procedures, particularly to the CSI Mission Statement
Practice professionalism and impartiality when handling sensitive personal information
Maintain confidentiality for business practices
Strict adherence to Health & Safety laws, policies, and procedures
Work in an organized manner where detail, accuracy, and confidentiality are critical
Attend meetings and committees when required
Work with members of the College to build strong relationships between CSI and Conestoga College
Mandatory attendance at monthly staff meetings and CSI-related training days
Other duties as assigned