Student Life Centre Assistant Manager of Marketing

Alma Mater Society of Queen's University Inc.•Kingston, ON

2d•Hybrid

About The Position

The Student Life Centre is responsible for overseeing the operations and management of the John Deutsch University Centre, Queen's Centre, and the Grey House. It serves and liaises with students, student governments, University administration, building tenants, and the communities within Queen's University to provide a vibrant and dynamic environment through proposing, fostering the development of, and overseeing, programs and services consistent with the mission and long-term plans of the AMS. It is crucial to develop a good relationship with administration and all tenants of the buildings.

Requirements

Excellent understanding and familiarity with brand-building and brand management
Ability to build and sustain relationships with key business partners and other external stakeholders
Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
Ability to supervise and motivate a team to achieve and exceed their goals
Exhibit a working knowledge of all of the software used in the store regularly, including Adobe Acrobat, Illustrator, Photoshop, Lightroom, Canva, Excel, and Word

Responsibilities

Oversee and approve all digital signage and posters and liaise with national media partners
Liaise with campus groups (Campus Tours, Orientation Roundtable, Residence Society, etc.) to increase awareness
Network with clubs, AMS office/services, SGPS, external groups, university departments, etc., to represent and support diverse communities at Queen's
Create and maintain a marketing calendar to ensure consistent advertising throughout the year
Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards
Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage
Update and maintain the service website and social media
Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
Complete MOC and MOD shifts
Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
Participate as an active member on hiring panels to keep the service adequately staffed
Ensure that all employees comply with company policies, procedures, and ethical standards
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure that employees adhere to all health and safety regulations
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Oversee the day-to-day operations, in collaboration with the Head Manager
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
Maintain positive working relationships with relevant suppliers related to all portfolios
Oversee staff to ensure work is being performed according to established standards
Complete other duties as assigned