Student Leasing & Resident Experience - Vi Hilbert Hall

Blanton Turner•Seattle, WA

6d•$22 - $24•Onsite

About The Position

The Student Leasing & Resident Experience role is responsible for driving leasing success while creating an exceptional resident experience within student housing communities. This position plays a key role in achieving occupancy goals through proactive leasing efforts, relationship building, and customer service while supporting the day-to-day operations of the property. In this role, you will foster a vibrant and engaging community by planning and executing resident events and engagement initiatives, coordinating move-in and move-out processes, and serving as a primary point of contact for residents throughout their housing experience. You will collaborate closely with onsite and centralized teams to ensure operational excellence, maintain a welcoming community atmosphere, and deliver a seamless experience for prospective and current residents alike. If you thrive in a fast-paced environment, enjoy building connections, coordinating events, supporting property operations, and creating memorable resident experiences, we want you on our team.

Requirements

Minimum 2 years experience in property management or sales-related field.
Computer literate; proficient with productivity software including MS Office, Office 365
Customer service experience required; excellent customer service, communication skills and writing skills required.
Able to prioritize duties and efficient time management skills required.
Excellent organizational skills required.
Ability to communicate in a clear, friendly, professional and proactive manner with others (including office and on-site staff); active listening skills required.
Ability to be creative, flexible and to drive change.
Ability to work under pressure while maintaining both perspective and a sense of humor.
Willingness to try new and different approaches.
Understands the uniqueness of each project while carrying over best practices learned from others.

Nice To Haves

4-year college degree preferred.
ARM designation desired.
WA Real Estate License desired.
Experience with Entrata desired; ability to learn quickly required.
Experience with CRM such as Elise AI desired.
Experience with self-guided tour tools such as Rently, Tour24 desired.
Reliable transportation and ability to commute to various properties desired.

Responsibilities

Serve as the primary in-person leasing representative responsible for conducting high-quality, personalized tours of apartment homes and community offerings and amenities.
Deliver a consistent, hospitality-driven touring experience aligned with brand standards and customer expectations.
Build rapport with prospects, identify needs, and position homes and communities to drive leasing results.
Communicate regularly with Centralized Student Housing Manager and Portfolio Manager discussing prospect feedback and participate in leasing strategy discussions and plans.
Consistently walk tour paths to ensure cleanliness and best presentation of the property possible.
Partner with AI-driven leasing tools that manage initial inquiry responses, tour scheduling, and automated follow-ups.
Personally nurture high-value or engaged leads through phone, text, and in-person interactions to support conversion.
Provide timely, accurate tour feedback and prospect insights back into CRM and AI systems to improve performance and outcomes.
Seamlessly hand off qualified prospects to the centralized team responsible for screening, approvals, and lease generation.
Oversee the setup, configuration, and daily readiness of self-guided tour hardware and software across assigned communities.
Monitor system performance, access controls, and tour logs to ensure a secure, reliable, and user-friendly experience.
Troubleshoot basic issues and coordinate with vendors or internal teams for escalations and maintenance.
Ensure self-guided tour environments are clean, staged, and ready for prospects at all times.
Assist with planning and implementing Open House events aligned with client, College, and University goals. Work closely with internal marketing team along with external partners to ensure a smooth and successful experience.
Plan, organize, and lead resident retention events that strengthen community connection and satisfaction.
Collaborate with on-site and corporate teams to align events with retention goals and brand strategy.
Act as a visible, approachable ambassador for the community during events and peak resident interaction periods.
Gather resident feedback during events and tours and share insights with property leadership.
Maintain accurate tour notes, activity tracking, and performance metrics within CRM and PMS systems.
Uphold all fair housing, safety, and company policies during tours and events.
Support community presentation standards by identifying touring or common-area issues and coordinating resolution.
Represent the company professionally across all assigned communities, reinforcing trust, consistency, and brand reputation.
Coordinate key distribution and ensure a smooth transition into the unit.
Oversee move-in processes including verification of payments, lease execution, move in inspections and resident onboarding.
Manage move-out processes, ensuring proper documentation, timing, and communication.
Partner with onsite and maintenance teams to ensure unit readiness and turnover efficiency.
Coordinate day-to-day operational activities to support property performance and ensure consistency across assigned communities.
Manage vendor relationships, including scheduling services, monitoring work quality, tracking completion of contracted services, and maintaining positive vendor partnerships.
Partner with onsite teams and service providers to address operational needs, resolve issues, and support property objectives.
Assist in the distribution and posting of legal notices provided by centralized team members in accordance with company policies and applicable state and local regulations.
Support operational projects, audits, inspections, and process improvements to drive efficiency and enhance the resident experience.
Serve as a liaison between residents, vendors, and internal teams to facilitate communication and ensure timely resolution of operational matters.