Student IT Support

Illinois State•Normal, IL

2d•$15•Onsite

About The Position

Milner Library Information Technology Services is seeking an undergraduate student employee to assist full time IT staff with day‑to‑day IT support and operations. Students in this role will gain hands‑on experience supporting public‑facing technology, maintaining IT equipment, and contributing to an excellent patron and employee IT experience. This is a great position for students interested in developing practical IT support, troubleshooting, and maintenance skills in a real-world setting.

Requirements

Have a positive, customer service oriented, and solution focused demeanor
Reliability, punctuality, and responsibility.
Demonstrate a history of punctuality, organization, discipline, and drive
Demonstrate a history of responsibility for commitments
Maintain all student employment eligibility requirements detailed at https://hr.illinoisstate.edu/student/student-employment/eligibility/

Nice To Haves

Interest or experience in IT support or technology services including:
Basic computer troubleshooting knowledge.
Basic understanding of computer hardware.
Basic understanding of Windows or macOS operating systems.
Experience using Microsoft 365 applications.
Ability to work summer term hours.

Responsibilities

Restock paper cabinets at major printing locations throughout the library.
Refill printer/copier paper at all patron‑facing printing stations.
Perform routine inspections of Scannx scanner stations, collaboration stations, classroom technology, and conference room equipment.
Periodic cleaning of computers, printers, copiers, and scanners.
Assist Milner Library IT staff with day‑to‑day IT issues and questions.
Assist with handling of 3D printing jobs.