Student, Intern Information Technology Summer 2027
About The Position
Our ServiceNow support and development team is looking for a motivated student intern to gain hands-on, enterprise-level experience across the full lifecycle of platform development - from requirements gathering to delivery and support. This is a unique opportunity to work alongside experienced ServiceNow developers and administrators on real projects, including modern Agentic AI initiatives built natively on the ServiceNow platform. You'll be exposed to a broad range of disciplines rather than a single narrow task, making this a great fit for a student who wants to explore where their interests and strengths lie within enterprise IT.
Requirements
- Current coding/programming skills (any modern language; JavaScript is a plus given the platform)
- Familiarity with core AI concepts - what models are, how agents work, and general awareness of emerging standards like MCP (Model Context Protocol)
- Basic IT literacy (understanding of how enterprise software, tickets, and systems generally work)
- Strong communication skills, curiosity, and willingness to learn
- GPA 2.8 or above
- Currently enrolled in an undergraduate or graduate program (Computer Science, Information Systems, AI or related field preferred)
- Authorization to work in the United States is a precondition to employment in this position.
- Entergy will not sponsor candidates for work visas for this position.
Nice To Haves
- Prior exposure to ServiceNow (development, administration, or as an end user)
- Experience with QA/testing practices
- Familiarity with Agile/Scrum methodology
- Experience writing technical or business documentation
- Coursework or projects involving AI/ML, LLMs, or agent-based systems
Responsibilities
- ServiceNow development - configuration, scripting, workflow/flow design, and platform customization
- Agentic AI development on ServiceNow - building and testing AI agents, working with models, agent orchestration, and related tooling (e.g., MCP) within the platform
- QA testing - test case design/automation, execution, defect tracking, and validation of new features
- Agile project management - sprint ceremonies, backlog grooming, story writing, and tracking work in an agile tool
- Requirements documentation - gathering, clarifying, and writing clear business and technical requirements
- Solution documentation - technical design docs, runbooks, and knowledge base articles
- Enterprise IT governance - exposure to change management, release processes, and other governance practices used in a large IT organization
- As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
