Student Information and Systems Specialist

Denison University•Granville, OH

20h

About The Position

This position is responsible for and serves as the primary systems administrator for the Student Module under Academic Affairs reporting to the Registrar. Under the supervision of the Registrar, this position is responsible for managing complex, ongoing processes, such as running and reviewing diagnostic reports for data accuracy, including data entry, reporting, analysis, system troubleshooting, user training, and ensuring accurate and timely information is available to staff and administrators by overseeing the functionality of the student information system across various platforms; they play a crucial role in collecting, organizing, and reporting student data to comply with FERPA, state and federal regulations while also providing technical support to users on the system. Provide specifications to Information Technology Services (ITS) and business analysts to develop/modify batch programs, web applications/interfaces, or scripts as needed for various business processes. Serve as a technical developer for the functional processes and will provide technical support to the Registrar's Office. With the technical and functional expertise required for this position, the Student Information and Systems Specialist will support the Registrar's Office toward improvement, enhancements, and day-to-day maintenance issues in SIS. Serve as technical support in the implementation of new systems/platforms (such as Workday SIS or Transfer Articulation platforms, the implementation/management of Degree Audit, etc.). The Incumbent must support the office technically and functionally. The individual must be able to resolve difficult situations involving communication with a range of stakeholders. In conjunction with the Registrar, provide leadership, supervision, and deployment of staff resources to appropriate duties and responsibilities to ensure that all Registrar's functions and operations are accomplished successfully.The SISS is also expected to collaborate and maintain a positive relationship with the ITS department on various software/hardware and analytical processes associated with the Student Module of the Banner SIS and other unit-specific technologies. This position is responsible for running mission-critical processes that impact the unit and the university and is responsible for all technology systems related to the overall processing and functionality of the Office of the Registrar. Collaborate with the Registrar on student data integrity efforts, including cleanup and long-term solutions for error prevention.

Requirements

Demonstrated knowledge of data processing principles, practices, and terminology and their application in a university environment and the ability to troubleshoot software issues
Knowledge of educational policies and reporting requirements
Working knowledge of FERPA
Ability to communicate and effectively interact with people across cultures and worldviews, both individually and as part of a team, and to respond effectively to sensitive inquiries or complaints
Professional written and oral communication skills
Ability to effectively present information to a wide range of constituents
Success managing multiple priorities under tight deadlines, establishing goals and priorities, and demonstrating personal initiative working without close supervision
Broad knowledge relating to software design
Demonstrated ability to analyze and understand online and batch system functionality as it applies to SIS functions and data
Bachelor’s degree (foreign equivalent or higher) in Computer Science, Information Systems or a related field or an equivalent combination of experience and education
Proven experience in data cleanup and migration, with demonstrated expertise in ERP implementation projects and (4) years of full-time experience with university policy, procedures, and practices associated with student information and technology systems
Proficiency with SQL and scripting languages (e.g., Python) for data extraction, manipulation, and validation
Experience managing data and database systems
Strong knowledge and expertise in Student Information Systems (SIS); Ellucian Banner required, Workday helpful, proficiency with Cognos (or similar reporting platform)
Exceptional attention to detail and strong analytical and problem-solving skills to identify and resolve complex data issues
Excellent communication and collaboration skills to work with both technical and non-technical stakeholders in higher education

Nice To Haves

First-hand professional-level experience in at least two major Registrar's functions (i.e. registration, records, reporting, scheduling, transfer credit processing, etc.)
Knowledge of Courseleaf, and NextGen (Dynamic forms) products is helpful

Responsibilities

managing complex, ongoing processes, such as running and reviewing diagnostic reports for data accuracy
data entry, reporting, analysis, system troubleshooting, user training
ensuring accurate and timely information is available to staff and administrators by overseeing the functionality of the student information system across various platforms
collecting, organizing, and reporting student data to comply with FERPA, state and federal regulations
providing technical support to users on the system
Provide specifications to Information Technology Services (ITS) and business analysts to develop/modify batch programs, web applications/interfaces, or scripts as needed for various business processes
Serve as a technical developer for the functional processes and will provide technical support to the Registrar's Office
support the Registrar's Office toward improvement, enhancements, and day-to-day maintenance issues in SIS
Serve as technical support in the implementation of new systems/platforms (such as Workday SIS or Transfer Articulation platforms, the implementation/management of Degree Audit, etc.)
resolve difficult situations involving communication with a range of stakeholders
provide leadership, supervision, and deployment of staff resources to appropriate duties and responsibilities to ensure that all Registrar's functions and operations are accomplished successfully
collaborate and maintain a positive relationship with the ITS department on various software/hardware and analytical processes associated with the Student Module of the Banner SIS and other unit-specific technologies
running mission-critical processes that impact the unit and the university
responsible for all technology systems related to the overall processing and functionality of the Office of the Registrar
Collaborate with the Registrar on student data integrity efforts, including cleanup and long-term solutions for error prevention
Conduct comprehensive analysis and profiling of data in existing systems to identify and document data quality issues, inconsistencies, and redundancies
Develop and execute data cleansing protocols to correct errors, remove duplicates, and standardize data formats
Create detailed data mapping documents that define how data elements will be transformed and loaded from source to target systems
Log, track, and resolve data-related issues, discrepancies, and errors in a timely manner
Contribute to the development of data governance best practices to maintain high data quality
Responsible for developing and supporting any Data Bridge testing, communications, necessary updates, and maintenance for implementation and maintenance of new Registrar’s related platforms
Serve as the primary liaison between the Registrar's Office, IT, and other units at the institution
Develops and maintains user-friendly written documentation/guidelines of related applications, including best practices, and processes, and conducts training
Work with IT to ensure documentation is clear and accurate and collaborate with IT regarding software testing upgrades
Continually reviews and finds ways to improve current processes for greater efficiencies and reduction in non-value-added activities
This position will maintain systems to include but not limited to: Degree Audit, Ellucian Banner (student module), Transfer Platform (EdVisorly, ProcessMaker or similar),, Course Leaf Catalog Publication, CourseLeaf Curriculum Management Software, Parchment Award, Dynamic Forms (NextGen) and others