Information Systems Specialist

North Carolina Advanced Energy Corporation•Raleigh, NC

2d•Onsite

About The Position

The Information Systems (IS) Specialist position is responsible for working with our managed services provider to support the management and maintenance of Advanced Energy’s Microsoft 365 environment, ensuring optimal performance, security, and availability. Individual will administer online database, SharePoint, CRM systems and help users streamline processes using workflow. This is a 30-hour per week position.

Requirements

Associate’s degree in Information Systems, Computer Science, or related field with 4-6 years of experience as a helpdesk representative, Microsoft 365 administrator, or other technical related experience is required. An equivalent combination of education and relevant work experience may be considered.
Intermediate experience with MS Windows 10/11, Microsoft 365 and associated applications, Dynamics 365, SharePoint, Entra ID, Power Automate.
Experience in Microsoft 365 administration.
Experience designing SharePoint workflows using multiple inputs, lists, and Power Automate processes.
General knowledge of computer hardware and software products and applications.
Excellent communication, problem solving, and organization skills.
Strong attention to detail and able to work independently as well as collaboratively with team members.
Ability to prioritize requests.
Exceptional customer service skills; must enjoy assisting others and have a positive “can-do” attitude.

Nice To Haves

Experience with Kintone online databases preferred.

Responsibilities

Information Systems Operations Support
Connect laptop devices for remote configuration by outsourced managed services provider.
Reboot network equipment as needed and assist with basic troubleshooting.
Provide general support for conference room A/V, sound masking, and security systems in coordination with administrative staff.
General onboarding and offboarding tasks for users.
Administer and maintain office security access.
Coordinate home office equipment orders and new laptop purchases.
Maintain inventory of IT peripherals (mice, keyboards, headsets, etc.).
Process IT-related invoices and credit card expenses.
Develop and maintain documentation for system configurations and procedures.
Work as a team member with other technical and professional staff on projects.
Conduct technical training as part of New Employee Orientation.
Maintain confidentiality with regard to information being processed, stored or accessed over the network.
Work with staff to develop and maintain online databases such as Kintone for specific project needs.
Coordinate support requests with outside vendors.
Microsoft 365, Exchange, SharePoint, and Teams
Coordinate with managed services provider for Microsoft 365 account/policy changes.
Manage and track software, app, and maintenance renewals.
Manage Microsoft 365 licenses in collaboration with managed services provider.
Configure and maintain SharePoint lists and Power Automate workflows.
Clean, modify, and repair computer hardware and peripherals including monitors, keyboards, printers, etc.
Configure and maintain CRM environment.
Troubleshoot, escalate, and report any Microsoft system issues not already covered by the managed services provider.
Information Security
Manage ongoing security awareness training for staff and ensure all staff complete required assignments.
Manage ongoing security awareness campaigns for staff.
Technical Expertise
Conduct research on available technologies and solutions and share knowledge with team.
Maintain own technical and professional knowledge by attending workshops and reviewing professional publications.
Recommend improvements to processes and procedures.
Develop expertise through targeted development activities and new job experiences.