Student Financial Services Specialist

Colorado Christian University•Lakewood, CO

10h•$17 - $18•Onsite

About The Position

The Student Financial Services Specialist position is a full-time, non-exempt, position that operates out of Colorado Christian University's Financial Aid office, a department with integrated student service functions. The Student Financial Services Specialist maintains excellent student support in the areas of financial aid, payment arrangements, and student accounts and resolves student financial issues while pro-actively assisting students and parents to successfully investigate all payment options. The Financial Aid Specialist also supports and assists inbound and outbound communication from students with all accompanying questions and concerns. Job Location Fully on-site - must reside and work legally in the U.S. Regular work location: Lakewood, Colorado

Requirements

Desire to develop client relationships and provide excellent customer service with internal and external constituencies.
Ability to process multiple tasks and a wide variety of constituent issues.
Proficiency in a computer environment and able to handle confidential information with integrity.

Nice To Haves

College degree is preferred.

Responsibilities

Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth.
Troubleshoot account issues regarding payments, student aid, and financial arrangements.
Work with new and current students to ensure payment/aid is in place.
Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns.
Understand and communicate CCU policies and processes.
Perform other duties as assigned.