Student Services Specialist

Columbus State Community College•Columbus, OH

1d•$20

About The Position

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

Requirements

High School Diploma or GED
Three (3) years of clerical experience in the area of the assigned specialized function
An appropriate combination of education, training, coursework and experience may qualify a candidate.
State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s).

Responsibilities

Student Support Works with students throughout the admission and enrollment process.
Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action.
Assists in advising students on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
Helps with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.
Counsels students on understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can provide assistance.
Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.
Customer Service Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
Facilitates prerequisite authorizations and other permissions required for student enrollment.
Participates in and delivers engaging presentations.
Creates Student ID cards and provides guidance on departmental and campus-wide procedures.
Attends college and community events to answer general questions about Student Central and the services provided by the department.
Clerical Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
Maintains confidentiality of student records and other information.
Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES: Attends all required departmental meetings and trainings.
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.