Student Financial Services Coordinator

Northwest Mississippi Community College • Southaven, MS

2d

About The Position

The Student Financial Services Coordinator supports students by providing frontline assistance with student account inquiries, financial aid processes, and evening reception services. This position serves as a cross-functional representative for the Business Office and Financial Aid Office on the Desoto Campus and ensures excellent customer service during extended hours of campus operation. The is a 12-Month staff position reporting to the Assistant Dean of Desoto Center.

Requirements

• Associate degree in Business, Office Administration, or related field
• Experience in customer service, finance, or higher education
• Proficiency in Microsoft Office and general office technologies
• Strong interpersonal and communication skills
• Attention to detail and ability to manage multiple tasks efficiently
• Ability to work independently and collaboratively across departments
• Commitment to maintaining a student-centered approach and professional demeanor
• Availability to work afternoon and evening shifts

Nice To Haves

• Bachelor's degree
• Prior experience in financial aid or student account services
• Familiarity with student information systems

Responsibilities

• Serve as the initial point of contact for students with questions related to student billing, payments, and financial aid.
• Must be able to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Assist students with creating and accessing their FSA IDs, completing the FAFSA, and uploading required verification documents.
• Guide students through entrance counseling and Master Promissory Note (MPN) completion for federal loans.
• Maintain accurate and up-to-date records of student accounts and financial aid documentation.
• Communicate professionally with students, parents, faculty, and staff in person, via phone, and email.
• Process payments, issue receipts, and manage daily cash handling responsibilities.
• Monitor student account balances and help coordinate payment plans when appropriate.
• Serve as the evening receptionist for the campus, answering phones, directing visitors, and supporting faculty/staff needs.
• Assist with evening coverage of student services, ensuring a welcoming and professional environment.
• Maintain confidentiality and compliance with FERPA and all federal/state financial aid regulations.
• Perform additional duties as assigned by the Dean and Assistant Dean of Desoto Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree