Student Finance Service Specialist

University of North Texas System•Fort Worth, TX

5d•Onsite

About The Position

The Office of Student Finance is responsible for all aspects of a student's account. This includes but is not limited to the assessment of tuition and fees for account billing, collection of tuition and fees, third-party payments, student refunds, Installment plan options, and short-term loans. Student Finance is also a part of the UNT Health Community, providing financial services through the Cashier's Office. Some of these services include accepting and depositing departmental receipts and administering petty cash. This position is responsible for accurately processing student finance transactions and processes daily cash receipts for the institution. This includes maintaining accounting records and preparation of financial reports. Work in collaboration with other administrative departments. Provide guidance regarding student and department accounts. Delivers exceptional customer service to students and their parent. Conduct research and provide reports related to reconciliation issues.

Requirements

Bachelor's degree and two (2) years of experience in accounting, billing/receivable, cashier services or related field; or any equivalent combination of education, training, and experience.
Proficient in EIS and Microsoft Office, with experience in Accounts Receivable and Cashier Services, preferably in higher education.
Skilled in training wide user groups and communicating financial information effectively.
Capable of independent work, managing multiple assignments promptly and meticulously.
Analyzes and communicates data clearly across organizational levels, ensuring regulatory compliance.
Develops and maintains detailed documentation for financial processes.
Adaptable to various communities and student populations.
Knowledgeable in organizational goals, data privacy laws, and adept at presenting ideas in user-friendly language.
Highly motivated with strong attention to detail, analytical, and problem-solving skills.
Prioritizes tasks effectively in high-pressure environments, with a strong customer service focus.

Responsibilities

Provides quality customer service and assures compliance with federal, state and university regulations, policies and procedures related to student accounts.
Posts miscellaneous fees to student accounts.
Reviews accounts and performs mathematical computations and processes any necessary adjustments.
Delivers exceptional customer service to both internal and external customers, which includes but is not limited to state agencies, financial institutions, and government agencies.
Receives and posts daily cash receipts and payments; verify and ensure transactions are posted to appropriate chart strings. Prepares cash receipts for bank deposit; run financial cash reports and balances the cash drawer; reconciles, investigates and resolves any out-of-balance problems.
Creates electronic files for departmental use to increase efficiency and investigates new ways of completing work more effectively.
Responds to in-person, telephone and email inquiries from agencies, students, parents, faculty and staff.
Manages department group email box and Online appointments.