Berklee Online Student Finance Assistant

Berklee College of Music•Boston, MA

1d•Onsite

About The Position

Under the supervision of the Student Finance Manager, the Student Finance Assistant role is multifaceted, performing a variety of financial and operational functions supporting the day-to-day tasks of the Berklee division of Pre-College, Online, and Professional Programs (POPP) Finance team and supporting Berklee Online students. This position offers the opportunity to gain key work experience for future internships and job opportunities.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
Microsoft Office / Google GSuite experience, especially with Excel & Sheets
Great communication and organizational skills
Customer service oriented
Able to follow instructions
Reliable and prompt
Attention to detail
Self-Starter

Responsibilities

Compile financial reports using Google Sheets and Microsoft Excel
Enter financial transactions with accuracy, including refunds, payments, and vouchers
Contact students via email and phone regarding account credits, outstanding balances due, and refund or payment instructions
Follow up with third party payers regarding outstanding invoices
Update biographic information in multiple information systems
Review and edit HTML email templates in Salesforce
Assist with incoming email and phone communications from prospective and current students and families as needed
Provide information about available financial aid and payment options
Assist with account-related questions regarding tuition statements, payments, payment plans, balances, financial holds, refunds, and 1098-T tax documents
Record holiday out of office voicemail greetings
Assist students with financial policy questions related to add/drop procedures and refunds
Audit and analyze students accounts to verify the information is current and accurate
Assist the Military Affairs teams with data collection, data entry, and account audits as needed
Perform special projects and create ad-hoc reports as requested