Student Experience Specialist

Maryland Institute College of Art•Baltimore, MD

9d•$20 - $25

About The Position

The Student Experience Specialist provides proactive, personalized support to students including those enrolled in MICA’s Master of Professional Studies (MPS) programs, with additional support for Professional Studio students as needed. Reporting directly to the Student Engagement and Experience Manager, this position plays a key role in ensuring students feel connected, informed, and supported from admission through graduation. The Specialist assists with onboarding, registration, communication, and engagement initiatives that promote student persistence and satisfaction. This position requires evening and weekend availability to accommodate the schedules of working professionals and low-residency learners. The Student Experience Specialist ensures that MICA’s students receive a personalized, high-touch level of service at every stage of their academic journey. By supporting communication, onboarding, and engagement efforts, this role directly enhances student satisfaction, retention, and overall program success. Working alongside the Student Engagement and Experience Manager, the Specialist helps bring MICA’s mission to life—advancing creativity, connection, and professional growth for every learner.

Requirements

Associate’s degree
1-2 years of experience in student support, advising, enrollment, or related higher education roles.
Strong interpersonal and communication skills with the ability to build rapport across phone, email, and digital platforms.
Demonstrated ability to support and coach graduate-level and adult learners.
Strong interpersonal and communication skills across phone, email, and digital platforms.
Experience with CRM or student information systems.
active listening, and a focus on supporting students balancing multiple responsibilities.
Commitment to being available during nontraditional hours to meet student needs.
Ability to work independently while contributing to a collaborative team environment.
Dedication to supporting students from diverse backgrounds and nontraditional pathways.
Demonstrated customer service skills.
Exceptional skills in communications and interpersonal relations.
Leadership experience managing teams and cross-unit projects.
Ability to effectively translate and communicate interpersonally, orally and in writing.
Skill in the use of personal computers and general office software, including database programs and advanced spreadsheet applications.
Ability to manage multiple priorities and complex projects, meet deadlines, and adapt to dynamic environments while maintaining accuracy.
Ability to work in teams across on-campus and remote environments.
Technological proficiency, including experience working with data systems and tools used in higher education (e.g., Slate, Banner, Salesforce).

Nice To Haves

Experience working with graduate or adult learners.
Familiarity with online, hybrid, or low-residency academic programs.
Experience using CRM or student information systems (e.g., Salesforce, PeopleSoft, Slate).
Background in arts education or creative industry programs.
Knowledge of financial aid processes and tuition benefits for working professionals.
Bilingual ability (Spanish or other languages)

Responsibilities

Serve as a key point of contact for assigned MPS and Professional Studio students, supporting them throughout their academic journey from admission through graduation.
Assist in onboarding and orientation processes, ensuring new students receive clear, timely information and feel connected to the MICA community.
Support registration and re-enrollment processes by communicating important deadlines, requirements, and resources.
Conduct proactive outreach via phone, email, text, and virtual meetings to promote persistence and student success.
Provide individualized coaching and guidance on academic planning, course sequencing, and navigating institutional resources.
Assist with the coordination and delivery of student engagement programming, workshops, and co-curricular opportunities.
Maintain detailed records of student communication and progress using the CRM and other student information systems.
Collaborate closely with the Student Engagement and Experience Manager, Graduate Admissions, MPS Program Directors, and other campus partners to ensure a cohesive and high-quality student experience.
Support events such as virtual information sessions, orientations, and student success workshops.
Contribute to ongoing evaluation and improvement of student communication, engagement, and support practices.
Perform other duties as assigned.