Experience Specialist

UnityPoint Health•Des Moines, IA

About The Position

If you’re energized by helping people feel supported from the moment they walk through the door , this role might be a great fit for you ! As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments , and helping with required paperwork to ensure an efficient visit . Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or equivalent.

Nice To Haves

Previous customer service experience in a hospital or healthcare setting is preferred.

Responsibilities

Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
Keep patients and families informed about wait times, provider availability, and any delays.
Address general inquiries and concerns with empathy, escalating complex issues as needed.
Offer guidance on charges, payment processes, and insurance procedures .
Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
Answer and route incoming calls, providing basic information as appropriate.
Ensure all interactions and data handling follow confidentiality and UPH standards.