Student Experience Architect

Arizona State University•Tempe, AZ

1d•$70,000 - $90,000•Onsite

About The Position

University College is redefining student success through a model that fuses human flourishing, design thinking, and evidence-driven innovation. The Student Experience Architect (Architect) plays a critical role in this transformation, helping University College design, test, and scale holistic, student-centered approaches that unite academic, social, and emotional well-being. The Student Experience Architect will join a collaborative, cross-functional team shaping the next generation of learning and belonging at ASU, one that treats every learner as a designer of their own journey. The Architect will co-lead the launch of Project PROPEL, a University College transformation initiative that replaces traditional retention models with a strengths-based, flourishing framework for student success and institutional learning. The Architect leads the design and evaluation of new learning and support approaches using continuous experimentation, A/B testing, and feedback cycles. Working across ASU Local, LEAD, Explore, the Student Success Center, Academic Support Network, and other partners, this role ensures that data and evidence drive measurable improvement in how students build purpose, resilience, and belonging at ASU. This role will also play a key role in advancing ASU Local, ASU’s place-based, digitally powered college pathway that combines flexible online coursework with local belonging and in-person coaching. ASU Local expands access by removing traditional barriers of geography and cost, enabling students to earn ASU degrees within their home communities. As University College’s thought leader, the Architect builds a shared culture of evidence-based decision-making across all programs. This includes developing consistent data practices, managing dashboards and predictive models, integrating ASU’s innovation in AI, and conducting experiments that measure impact and guide improvement. By combining quantitative insight with human-centered design, this role helps University College learn from its own work and continuously improve outcomes for students. This position is funded in whole or in part by sources other than general operating appropriation and may terminate when funding is no longer available.

Requirements

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Master’s degree in a relevant field such as epidemiology, data science, education, social science, business, or a related discipline and five (5) years of experience in program design, analytics, or organizational learning—including customer experience strategy, user journey optimization, or retention-focused roles— including three (3) years leading projects or teams. Experience may be drawn from higher education, healthcare, technology, corporate, nonprofit, or public-sector settings. Or any equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
Documented success improving key outcomes such as engagement, retention, performance, or well-being for individuals or teams, with evidence of outperforming institutional, business, or industry benchmarks.
Proven ability to design, execute, and evaluate data-informed interventions using experimentation, A/B testing, or mixed-methods approaches.
Demonstrated proficiency in research design, data analysis, and visualization using statistical, qualitative, and behavioral methods.
Experience supporting learning, performance, or personal development in diverse populations through scalable systems of coaching, training, or design.
Experience designing engaged and experiential learning environments, including adaptive, project-based, or Life Design approaches that strengthen agency and purpose.
Strong skills in problem-solving, strategic planning, and coordinating complex initiatives involving multiple teams or stakeholders.
Effective leadership and management skills, including experience supervising, mentoring, and developing professional staff.
Excellent written and verbal communication skills, with the ability to translate data insights into clear narratives and actionable strategies.
Experience working with large-scale learner data systems (e.g., dashboards, predictive analytics, CRM platforms) and collaborating with data engineers or technologists to translate insights into operational improvements.
Demonstrated ability to build collaborative relationships across organizational boundaries and work effectively with faculty, staff, students, or external partners in varied contexts.

Responsibilities

Oversee the development of an integrated student experience strategy grounded in flourishing research that emphasizes well-being, belonging, purpose, and resilience across University College units.
Ensure that this framework informs both program design and day-to-day student support practices.
This framework informs both program design and day-to-day student support practices, including rapid prototyping of interventions to test and iterate on well-being enhancements.
Design strengths-based, adaptive learning and support experiences that integrate Life Design principles and translate flourishing research into actionable practices for staff, coaches, and faculty.
Drive a culture of innovation and continuous improvement through rapid-cycle experimentation and data-informed decision-making.
Pilot and evaluate new approaches, coordinate feedback loops, and model agile leadership that supports thriving students and scalable impact.
Serve as a central connector ensuring consistency, alignment, and customization of flourishing-based practices across programs serving diverse and high-need student populations.
Drive the creation and implementation of a comprehensive data strategy that establishes consistent methods for collecting, analyzing, and reporting on student outcomes across all University College units.
Lead efforts to strengthen a culture of evidence-based decision-making that connects data use to continuous improvement and innovation, while amplifying student voices through regular surveys, sentiment analysis, and co-design workshops.
Design and deliver shared data dashboards and insight reports that track student success metrics across ASU Local, LEAD, Explore, the Student Success Center, and Academic Support Network.
Leverage analytics to surface trends, measure program effectiveness, conduct A/B testing, and support alignment of flourishing practices across units, targeting metrics such as Net Promoter Score (NPS) for belonging and predictive churn indicators.
Develop and maintain predictive models that translate data into actionable insights for early intervention and student success.
Regularly assess the effectiveness of interventions and campaigns using quantitative and qualitative analysis, translating findings into actionable program refinements.
Collaborate with University College leadership and unit directors to build staff capacity in using data, design methods, and analytics tools, embedding ASU’s flourishing model and Life Design principles into professional development and coaching.