Student Experience Specialist
About The Position
At Collaborative Student Transportation (CST), we know how important the first few months of school are—for students, families, and the teams behind the scenes. That’s why we’re looking for support to help us during our busiest seasons and beyond. If you’re highly organized, customer-focused, and ready to jump in and help students get to school safely and on time, we’d love to have you join us. This is a remote role with flexible part-time or full-time hours. As a Student Experience Specialist, you’ll provide vital front-line support to students, families, schools, and districts. You’ll respond to inquiries, manage daily communication tools, and keep transportation requests moving smoothly. From handling emails and calls to assisting in emergency situations, you’ll be a key part of CST’s mission to provide safe, efficient, and student-centered service.
Requirements
- Organized, dependable, and detail-oriented
- A confident communicator who can manage both urgent situations and routine updates
- Experienced in customer service and comfortable with remote work tools (email, Slack, etc.)
- Able to work independently while staying connected to a remote team
- Reliable and ready to support students during a busy time of year
- Strong written and verbal communication skills
- Excellent time management and inbox organization skills
- Previous experience in customer-facing roles preferred
- Must have access to a reliable computer and internet
- Must successfully complete a background and reference check
Nice To Haves
- Bilingual preferred
Responsibilities
- Respond to emails, phone calls, and Slack messages in a timely, professional manner
- Provide helpful and compassionate support to students, families, schools, and district partners
- Escalate serious issues to Leads and Managers as needed
- Monitor and respond to emails in the shared transportation inbox
- Keep inboxes clear—aiming for zero by end of day
- Collaborate with team members to resolve service concerns quickly and thoughtfully
- Follow daily task checklists and CST processes with accuracy
- Manage and delegate shared inbox tasks
- Complete and update assigned tasks in Asana
- Report 3-day no-shows and execute radio checks as needed
- Move new requests, changes, and cancellations to the correct routing boards
- Support accident reporting and emergency identification
- Proactively communicate when email or Slack backlogs occur
- Build strong relationships with district staff, contractors, and school personnel
- Keep Leads and Managers informed of important or unusual updates
- Perform additional related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
