Student Experience Ambassador

Stanbridge University•Irvine, CA

4d•Hybrid

About The Position

The Student Experience Ambassador serves as the primary advocate for the student voice throughout Stanbridge University. This position is responsible for fostering a positive, engaging, and supportive student experience by actively listening to students, identifying trends, and collaborating with academic and administrative departments to improve student satisfaction, engagement, and success. The Student Experience Ambassador maintains a visible and accessible presence across the University through classroom visits, student outreach, survey analysis, relationship building, and both in-person and virtual engagement. Acting as a bridge between students and institutional leadership, this role ensures student concerns, feedback, successes, and emerging needs are communicated, analyzed, and addressed in a timely and meaningful manner. This is a multi-campus position requiring regular travel among the Irvine, Alhambra, Riverside, and San Marcos campuses. The successful candidate will use sound judgment, critical thinking, technology, and creative outreach strategies to maintain meaningful connections with students across campuses, academic programs, instructional schedules, and student populations.

Requirements

Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related field.
Minimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environment.
Demonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedback.
Experience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by data.
Experience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activities.
Demonstrated ability to build positive relationships with students, faculty, staff, and leadership.
Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locations.
Strong written and verbal communication skills.
Strong critical-thinking, problem-solving, organizational, and follow-through abilities.
Ability to maintain confidentiality and exercise professionalism when handling sensitive student information or concerns.
Proficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologies.
Valid California driver's license and ability to maintain an acceptable driving record.

Nice To Haves

Experience working in higher education, student affairs, student services, student success, institutional effectiveness, organizational development, or customer experience.
Experience supporting multiple campuses, locations, programs, schedules, or geographically dispersed populations.
Experience analyzing student satisfaction surveys, engagement data, institutional assessment data, or customer experience metrics.
Demonstrated ability to identify trends and translate feedback into practical, actionable recommendations.
Experience presenting findings and recommendations to executive leadership.
Experience collaborating across departments to improve institutional processes or organizational outcomes.
Demonstrated initiative and a proactive approach to identifying student populations that may be underrepresented or insufficiently engaged.
Experience using virtual engagement strategies to connect with evening, weekend, hybrid, online, or geographically dispersed populations.
Strong emotional intelligence and the ability to build trust, navigate sensitive conversations, and influence without direct authority.
A continuous improvement mindset with the ability to balance student advocacy, institutional priorities, and operational realities.

Responsibilities

Serve as a trusted resource and advocate for students throughout their educational journey.
Build positive relationships with students across academic programs, campuses, schedules, and student populations.
Represent the student perspective during institutional discussions, initiatives, and continuous improvement efforts.
Identify barriers affecting student satisfaction, engagement, and success, and recommend practical solutions.
Foster student trust through consistent, visible, accessible, and professional engagement.
Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiatives.
Analyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvement.
Monitor student satisfaction and engagement indicators and track changes over time.
Translate student feedback into clear, actionable recommendations for institutional leadership.
Identify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation.
Conduct regular classroom visits to connect directly with students and gather real-time feedback.
Gather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needs.
Attend student events, activities, orientations, and other institutional functions to increase visibility and accessibility.
Develop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadership.
Maintain a consistent and approachable presence through both in-person and virtual engagement.
Maintain a regular presence across Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses.
Travel between campuses to conduct classroom visits, meet with students, attend events, and collaborate with faculty and staff.
Visit each campus approximately once per week or as institutional priorities and student needs require.
Prioritize campus visits and outreach activities based on student needs, engagement trends, institutional priorities, and emerging concerns.
Develop and execute outreach strategies that ensure students have meaningful opportunities to engage with the University regardless of campus, academic program, schedule, or modality.
Exercise sound judgment and critical thinking to identify student populations that have not been engaged recently and determine the most effective method of outreach.
Serve as a liaison between students and institutional departments.
Follow up with students regarding concerns, complaints, compliments, suggestions, and requests for support.
Ensure students receive timely and appropriate communication regarding matters affecting their experience.
Promote available student resources, services, events, and support programs.
Utilize Zoom, Microsoft Teams, telephone, email, survey platforms, and other communication tools to maintain meaningful connections with geographically dispersed student populations.
Facilitate virtual office hours, listening sessions, meetings, or outreach activities when in-person engagement is not practical or sufficient.
Communicate student concerns and feedback accurately, professionally, and with appropriate discretion.
Collaborate with academic and administrative departments to improve the student experience.
Monitor recurring student concerns and partner with appropriate departments to develop action plans.
Support the implementation and follow-up of initiatives designed to improve student satisfaction, engagement, and institutional responsiveness.
Participate in quality improvement initiatives, institutional planning, and accreditation efforts related to student satisfaction and engagement.
Identify opportunities to improve communication, engagement strategies, institutional processes, and student-facing services.
Measure and communicate the impact of implemented improvements when appropriate.
Coordinate or support initiatives recognizing student achievements, milestones, and success.
Assist with student appreciation events and engagement activities.
Identify opportunities to strengthen campus culture, belonging, and student connection.
Highlight student successes and positive institutional experiences.
Promote a student-centered culture across University departments and campuses.
Maintain accurate records of student interactions, outreach activities, concerns, referrals, and follow-up efforts.
Track key student experience indicators, student population engagement, survey participation, and outreach activity.
Develop dashboards, reports, and executive summaries highlighting student satisfaction trends, engagement metrics, recurring themes, emerging concerns, and recommended actions.
Present findings and recommendations to institutional leadership and other stakeholders.
Evaluate student engagement across campuses, programs, schedules, cohorts, and modalities rather than relying solely on the number of campus visits completed.
Support leadership in establishing meaningful measures of success for the student experience function.