Student Events and Audience Services Assistant

University of Kansas • Lawrence, KS

2d • Onsite

About The Position

The Lied Center presents and hosts well over 300 events per year, ranging from performances by professional visiting artists to receptions, dinners, meetings, lectures, conferences, festivals and other programs. Events take place in the Lied Center’s 2,000 seat main auditorium, as well as the multi-purpose pavilion and other event spaces. The Student Events & Audience Services Assistant has a broad range of responsibilities in event management, client, patron, and artist services. This manager is the main point of contact for patrons and clients using the Lied Center during events. They are also responsible for executing detailed event plans, working with rental clients, assisting the Events & Audience Services Managers and Director in training and supervising volunteers in the Lied Center Usher Corps, and ensuring the safety and comfort of all patrons. The ideal candidate will possess an ability to work with a wide variety of people and project a positive, customer-friendly demeanor.

Requirements

• One year of experience in events management, ticketing or customer service, or equivalent experience, as evidenced by application materials.
• Experience using Microsoft Office products (Word, Excel, Outlook, PowerPoint), as evidenced by application materials.
• Experience requiring clear and concise communication skills, as evidenced by application materials.
• Must be available to work an irregular schedule, including nights and weekends.
• Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
• This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Nice To Haves

• Experience working in performing arts centers or theater environment, as indicated in application materials.
• Experience and/or training in ADA regulations for public assembly.
• Experience setting up and operating basic audio/visual equipment.
• Excellent organizational and problem solving skills, as evidenced in application materials.
• Ability to work with a wide variety of people and project a positive, customer-friendly demeanor.

Responsibilities

• Open and secure facility before and after events, ensuring compliance with venue operational procedures.
• Coordinate and supervise volunteer usher teams, providing detailed pre-event briefings, assignments, and performance guidance.
• Manage patron entry operations, including ticket scanning, will-call distribution, crowd flow, and door management to ensure efficient audience access.
• Process ticket sales, exchanges, refunds, and inquiries while delivering exceptional customer service to patrons.
• Resolve ticketing issues promptly and professionally, contributing to a positive guest experience and customer satisfaction.
• Maintain accuracy in ticket transactions and cash handling procedures.
• Prepare venues for performances and special events by coordinating signage placement, room configurations, seating arrangements, printed programs, and technology requirements.
• Ensure all event spaces were properly organized and presentation-ready prior to guest arrival.
• Serve as the primary on-site liaison for rental clients, overseeing event setup, execution, and troubleshooting.
• Set up, operate, and resolve issues related to audiovisual equipment, including projectors, computers, sound systems, and basic lighting technology.
• Support seamless event delivery by proactively addressing operational and technical needs.
• Collaborate with internal departments and external vendors, including ticket office personnel, technical services, security teams, parking attendants, concession providers, and catering staff.
• Facilitate effective communication among stakeholders to ensure successful event operations.
• Assist artists and touring personnel by coordinating hospitality needs and preparing backstage accommodations.
• Manage hospitality inventory and ensure supplies were stocked and organized for event requirements.
• Oversee merchandise sales operations, including inventory setup, sales transactions, cash handling, and end-of-event financial settlements.
• Monitor inventory levels and maintain accurate sales records to support revenue reporting.

Benefits

• The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed