TSMS Student Employee

Joliet Junior College • Joliet, IL

10d • Hybrid

About The Position

Provide quality technical assistance as a student employee in the division of Information Technology. This part-time position in the Technology Support/Media Services department assists users with software and hardware problems, installs and maintains computer equipment and multimedia systems, performs general housekeeping on college-owned equipment, assists with live events, webinars, and video conferencing, handles daily equipment reservations and distribution, and performs general office responsibilities including data entry and inventory management.

Requirements

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.
• High School diploma or equivalent.
• Excellent Customer Service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

Nice To Haves

• Willingness to work a flexible schedule.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.
• Knowledge of AV and Service Desk best practices and some recent work experience.

Responsibilities

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with the daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and working with inventory.
• Perform related other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED