Student Employee - Trinity River

Tarrant County College District•Fort Worth, TX

9d•Onsite

About The Position

The student employee position will focus on administrative support, learning support, or specialized support while offering educational and career growth. Student employees are generally responsible for the following: Providing excellent customer service to students, faculty, staff, and campus visitors. Answering incoming phone calls. Performing a variety of administrative and/or office duties. Providing assistance and support to faculty and/or staff in completing special projects as assigned.

Requirements

High school diploma or GED
Currently enrolled in at least six (6) credit hours with Tarrant County College
Customer service experience
Strong communication skills
Experience with word processing, spreadsheet and presentation software (i.e. Microsoft Office, etc.)
Experience with web-based software (e.g. Microsoft 365, OneDrive, Canvas, Blackboard, etc.)
Professional telephone etiquette
Completed courses in the discipline area (e.g. Math, Science, etc.)
Earned grade of B+ (88%) or higher in discipline area (e.g. Math, Science, English, etc.)
Be in good academic and student conduct standing
Familiar with the following: TCC Career Paths, TCC Campus Resources, financial aid process
Leadership skills
Completed courses related to the department (e.g. Information Systems, HR, Office Administration, etc.)
Ability to follow verbal and written instructions
Ability to make entry-level decisions
Demonstrate good interpersonal and communication skills
Willingness to ask questions
Understanding of simple department procedures
Ability to maintain a level of professionalism during working hours
Has a genuine desire to help their peers succeed

Nice To Haves

Following degree plan or in the process of earning certification related to department/discipline area

Responsibilities

Performs general administrative responsibilities in support of the department/office/campus
Completes department-specific projects as assigned
Provides customer support to students
Provides team support to colleagues
Provides technical support on TCC platforms (e.g., myTCC, HelloTCC!, and Canvas, etc.)
Additional duties/responsibilities as assigned
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the values of the College: teaching excellence, student success, innovation and creativity and service to the College
Supports the mission, values and 3 goals and 8 principles of the College
Managing office correspondence (phone, mail)
Operating office equipment
Provides lab and classroom support
Addresses discipline-specific questions from students
Completes Tutoring Certification after hire
Provides tutoring for discipline area or lab
Supports and engages with new students throughout the academic year
Participates in one-on-one and group sessions as a campus/college advocate, role model, and student resource
Serves as an energetic and enthusiastic volunteer to help first-year students succeed at TCCD
Learns and shares information about the TCCD community, student life, and campus resources
Demonstrate leadership potential
Be self-motivated with a positive attitude
Learns about different cultures
Develops and maintains relationships with as well as provides assistance and support for first-year students (focus on a smooth transition, acclimation, and a sense of belonging)
Serve as a resource for students new to TCCD
Helps facilitate and encourages attendance at all FYE programs
Participates in training, programs, and activities and attends group meetings
Attends group meetings
Serve as a positive role model
Completes campus/department-specific projects
Maintains confidentiality of all records and databases associated with assigned area
Manages small research or technical related task
Responsible for operating certain specialized technical equipment or working in department-specific software (District departments ? non-curriculum related)
Provides support to the assigned areas during college presentations
Performs Other Related Tasks as Required