Student Care Case Management Intern

OSU Rec Sports - Sport. Leadership. Wellness.•Corvallis, OR

1d•Onsite

About The Position

This recruitment will be used to fill one part-time (a maximum of 24 hours per week, anticipated 10-12 hours of work per week) Care Case Manager Intern for the Office of the Dean of Students at Oregon State University (OSU). Student Care serves as the first point of contact for students who call, email, or walk in to the Office of the Dean of Students. All operations are intended to be in-person with technology provided by the office. This position is dedicated to providing educational and developmental opportunities for students to make informed decisions that support their success at Oregon State University. This internship is considered educational in nature. Many programs at Oregon State University require the completion of an internship or research experience in order to graduate; this internship might qualify for academic credit. To verify if this experience would qualify for your program of study, please contact your academic advisor or the internship coordinator for your program.

Requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term
Have 3 or more terms left before graduation
Experience in an office environment
Basic computer skills, especially with Word, Outlook, and Excel
Strong written and oral communication skills
Ability to work with sensitive topics (e.g. suicidality, violence, mental health, bereavement)
Ability to interact successfully with upset or emotional people, or people in crisis
Ability to demonstrate effective use of problem solving skills
Demonstrable customer service skills, in person and via phone/email.
Ability to work discreetly with confidential materials
Commitment to work with diverse populations, including those across culture, ability, orientation, gender, age, and status
Excellent time management skills
Demonstrated ability and commitment to working as part of a team
Overall job effectiveness is tied to the ability to establish and maintain credibility and good rapport with students and fellow staff members, while offering the highest quality of customer service.
Case Manager Interns must be able to travel to and from different locations in the suite and on campus during their shift.
Case Manager Interns must also be able to perform duties on a computer, phone, and/or copy machine with multiple interruptions and with a teamwork orientation during their shift.

Nice To Haves

Graduate Student
Students pursuing human development or service-oriented degrees (Psychology, Human Development & Family Sciences, Sociology, Public Health, etc.)

Responsibilities

Support students who have questions or may need assistance managing concerns around a myriad of extenuating circumstances including, but not limited to: Mental health, physical health, crime victimization, family concerns, economic concerns, social adjustment, housing arrangements, conduct or law violations, or any manner of concern that interferes with a student’s ability to function successfully at the University.
Consult with faculty, staff, and families who are concerned about a student’s ability to successfully manage an emergency or crisis situation.
Advise students, families, faculty, and staff about how policy interacts with each individual’s presenting concerns or situation, using comprehensive knowledge of OSU policies and federal guidelines.
Assist students of concern in negotiating challenges that may impact their academic performance and progress.
Serve as a bridge to academic resources including academic advisors, the Office of the Registrar, Financial Aid, and other campus units who can work with students directly on these challenges.
Consult effectively with people in stressful conditions, including remaining calm when working with people who may be upset, hostile, or experiencing mental illness.
Seek immediate assistance from Counseling and Psychological Services, Department of Public Safety, and/or the Student Care Site Supervisor in situations where there is a concern for the student’s safety or the safety of others in the community.
Manage non-routine follow up for each situation based on individualized circumstances.
Consult with the Site Supervisor through weekly 1:1 meetings and attend weekly 2-hour case management meetings with Student Care staff to identify approaches to cases that is founded in student development theory, an ethic of care, and cultural competency.
Determine how information is shared to different audiences in the resolution of a situation using comprehensive knowledge of FERPA, OSU policies, and professional judgment.
Draft independently and regularly send non-standard communications related to Student Care follow up, including: official correspondence, website management, alerts, and email notifications.
Manage confidential student records according to the University policies, including destruction or archival of closed files.
Comply with all relevant departmental and university policies, as well as state and federal laws including Title IX, VAWA, ADA, FERPA, and Title II.
Provide leadership on one or more selected projects that may include opportunities such as: Review and develop training content for members of the Office of the Dean of Students that manage Student Care cases in both printed and online formats.
Review and edit various policies and procedures utilized by the Student Care staff to ensure all practices are effective and inclusive.
Review all communication materials for current, consistent, and accessible content.
Develop assessment reporting that illustrates the successes and areas of improvement within Student Care case management to inform on-going training.
Identify and develop a value-added process, template or tool that could be implemented within Student Care’s current operations. This contribution should provide a substantial addition to the intern’s resume as practical and applicable work experience.
Exceptions to the above responsibilities of the position duties may be approved at the discretion of the Site Supervisor or the Dean of Students.