Student Basic Needs Coordinator

University of Southern California•Los Angeles, CA

1d•Onsite

About The Position

The Coordinator, Student Basic Needs (SBN) is a full-time professional staff member within Student Culture & Community (SCC) and reports to the Director, SCC Trojan Success Initiatives. The Coordinator provides operational, programmatic, supervisory, and administrative leadership for Student Basic Needs and is responsible for supporting a comprehensive portfolio of services that address food, housing, and economic insecurity among USC students. The position oversees daily operations, resource navigation systems, food security initiatives, emergency support programs, student staffing, volunteer engagement, campus and community partnerships, assessment, and reporting efforts. As a member of the SCC team, the Coordinator collaborates with other units to holistically support student well-being, belonging, persistence, and academic success.

Requirements

Bachelor's degree required.
2-4 years of progressively responsible professional experience in higher education, nonprofit organizations, community services, student support services, or a related field.
Experience coordinating programs, services, or operations.
Experience supervising, mentoring, or leading staff, students, volunteers, or interns.
Strong organizational, communication, and project management skills.
Demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Nice To Haves

Master's degree in Social Work, Higher Education, Student Affairs, Counseling, Public Administration, Nonprofit Management, or a related field.
Experience supporting college students experiencing food, housing, or financial challenges.
Experience with assessment, reporting, and data-informed decision making.
Experience managing food assistance programs, volunteer programs, or resource navigation initiatives.
Knowledge of higher education student support services and student success practices.

Responsibilities

Support daily operations of the Trojan Food Pantry and related food security initiatives, including food procurement, inventory, storage, stocking, distribution, utilization tracking, and supply ordering.
Recruit, hire, train, supervise, schedule, develop, and evaluate student staff and volunteers.
Assist with emergency support programs, meal assistance, supplemental funding processes, and student-facing resource materials.
Support intake, consultation, referral, follow-up, and documentation processes.
Lead programmatic initiatives, including pop-up pantries, Tommy’s Closet, and SCC collaborations for high-correlation student populations like students with dependents, veterans, and first-generation students.
Coordinate outreach activities including orientations, involvement fairs, resource fairs, presentations, workshops, and special events.
Represent Student Basic Needs and/or Student Culture and Community on committees, workgroups, presentations, and collaborative initiatives as appropriate.
Collect, analyze, and interpret department-level data and assessment to inform service improvements, resource allocation recommendations, annual reports, and strategic planning.
Develop onboarding materials, training resources, operational guides, and staff development tools.
Support budget planning, purchasing, procurement, contracts, inventory expenditures, and operational resource management.
Support strategic planning, policy development, standard operating procedures, and long-term infrastructure planning.
Build and maintain relationships with campus departments, community organizations, vendors, donors, and external partners.
Support donor engagement, gift-funded initiatives, food donation partnerships, and community stewardship efforts.
Maintain Food Protection Manager certification and support compliance with food safety and university requirements.
Participate in Student Culture & Community, Student Life, and university-wide initiatives.
Support outreach, education, and communication efforts that increase awareness of SBN services.
Assist with departmental planning, reporting, assessment, and special projects.
Assist with marketing and increasing the social media presence of the department.
Serve as a resource for and collaborator with student government, student organizations, and campus programming entities.
Strengthen campus and community resource networks that support students’ basic needs.
Stay informed of emerging trends, research, legislation, public benefits, and best practices related to student basic needs in higher education.
Support efforts to expand SBN services across USC campuses and student populations, as appropriate.
Perform other duties as assigned in support of Student Basic Needs, Student Culture & Community, and Student Life priorities.